QuickBooks Merchant Service

[Del]

I have the installed the Credit Card Transactions via Quick book Merchant Services version 1.9a.
1. Hosted or Desktop is set to Desktop
2. I have the Application; ID, Login, Connection Ticket. From quick books merchant services
3. Testing set to False
4. Verify CC with CVV2 to true.

After entering, the Credit Card info and I confirm an order I get the error message:
" An error has occurred within our system while trying to process your credit card. Please try this transaction again. If the problem persists, please email [email protected] to place your order."

Is there a way to get the error number that is causing this message?

In PayPal you could turn on debug mode is there any way to do this in this Module.
Any help or ideas would be welcome, as I know it is close to working.
Do I have to have a SSL cert for my domain if I am using Desktop?

My server information is:
Server OS: Windows NT ASPEN 5.2 build 3790 Database: MySQL 5.0.41-community-nt
Server Date: 11/06/2010 13:57:43 Database Date: 11/06/2010 13:57:43
Server Up Time: operable program or batch file. HTTP Server: Microsoft-IIS/6.0
PHP Version: 5.2.12 (Zend: 2.2.0) PHP Memory Limit: 128M PHP Safe Mode: Off
PHP File Uploads: On Max Size: 500M POST Max Size: 500M
Database Data Size: 1,236 kB Database Index Size: 539 kB
Zen Cart 1.3.8a
Patch: 1::
Database Patch Level: 1.3.8

[cptok]

Del - You don't really give enough data. Lots of things *could* be the issue.

1. Desktop is what you signed up for at Intuit right?
2. You got a production (not testing) setup at Intuit right?

Also, you ask about ssl cert. You DO have correct and signed ssl for your domain right? If the cert for your domain in the shop does not match - there will be verification errors. I'm suspecting SSL issue for you...

[Del]

Del - You don't really give enough data. Lots of things *could* be the issue.

1. Desktop is what you signed up for at Intuit right?
2. You got a production (not testing) setup at Intuit right?

Also, you ask about ssl cert. You DO have correct and signed ssl for your domain right? If the cert for your domain in the shop does not match - there will be verification errors. I'm suspecting SSL issue for you...

I do have desktop at Intuit, and it is setup as production.
I did not know if with desktop if I would need to have a ssl cert for my domain. I do not have one, will get one next week and see if that fixes my problem.
In reading the instruction, I had a question as to if you needed to have a ssl cert if it was from the desktop and not the server. I guess that answer is that you need a ssl cert.

Thanks for the quick reply

Del

[cptok]

Were you thinking of not using SSL to capture CC information? That would not be a good thing at all. You do not need to exchange keys with Intuit for "Desktop", but you do need a correct cert for your domain. Not sure what you were intending - as in self-signed? Or mis-matched?

Get a signed cert for you domain and I think you'll be fine. And it will be a proper setup for accepting credit cards.

[Del]

I am still getting the following message when trying to process a cc payment.

“An error has occurred within our system while trying to process your credit card. Please try this transaction again. If the problem persists, please email [email protected] to place your order."

At Intuit I have signup for Desktop & for production
I have a ssl cert and it does show a lock on the page.

The Payment Module had the following values:
Credit Card Transactions via Quickbook Merchant Services
Enable Quickbooks Merchant Service Module
True
Hosted or Desktop
Desktop

App ID
183494931

Application Login
qbms.delsand.com

Connection Ticket
TGT-134-yI7l4O1wMQlLPYhRml5ZEg

SSL Certificate
/path/to/intuit.perm

Testing
False

Verify Credit Card with CVV2
True

Sort order of display.
5

Payment Zone
--none--

Set Order Status
Processing [2]

IP Address

My configure.php for admin has the following settings

define('HTTP_SERVER', 'http://delsand.com');
define('HTTPS_SERVER', 'https://delsand.com');
define('HTTP_CATALOG_SERVER', 'http://www.delsand.com');
define('HTTPS_CATALOG_SERVER', 'https://www.delsand.com');

// Use secure webserver for catalog module and/or admin areas?
define('ENABLE_SSL_CATALOG', 'true');
define('ENABLE_SSL_ADMIN', 'true');

The configure.php in the root has the following settings// Define the webserver and path parameters

// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
define('HTTP_SERVER', 'http://www.delsand.com');
define('HTTPS_SERVER', 'https://www.delsand.com');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');

Is there a way to capture the error code that generates the error message?

[cptok]

First of all - you should remove the connection ticket and other personal login information from your post. Not good at all to publish that info.

Second - for desktop, you should not have a pem file listed in "SSL Certificate" for QBMS settings. That is for hosted only.

Finally - in your QBMS account, did you verify that you have enabled the "Web Store" button? That is critical or you will get errors. Please check/verify that setting.

[Del]

First of all - you should remove the connection ticket and other personal login information from your post. Not good at all to publish that info.

Second - for desktop, you should not have a pem file listed in "SSL Certificate" for QBMS settings. That is for hosted only.

Finally - in your QBMS account, did you verify that you have enabled the "Web Store" button? That is critical or you will get errors. Please check/verify that setting.

I took out the file name on the SSL Certificate.

I check again to be sure that I have Web Store button selected.

Can you think of anything else?