Credit Card Errors - PayTrace

[mikeiam]

I have a merchant who installed there cart and are using the PayTrace payment Module. When cards are run through they get an address error but the transactions are not reaching the gateway or the network (I have access to both). Does anyone have an idea why I might get this error and how to advise the web master to correct it? thank you

[beyoyo2]

Getting exact same error.
Updated CURL to meet GoDaddys criteria.. still no go.
http://proxy.shr.secureserver.net:3128

[PayTrace]

Hi mikeiam and beyoyo2 -

There are a couple of items that we'll want to verify in resolving this problem. First, we'll want to be sure that the correct user name and password are provided in the Module -> Payment -> PayTrace console. When in doubt, you're welcome to use the demo123 user name and demo123 password to test the connection.

Second, we'll want to determine whether or not data is actually being sent via cURL from your server/host to PayTrace's network. All of the requests that generate errors are stored in the PayTrace API Error Log. The API Error Log may be accessed with in the PayTrace virtual terminal under the Programmer's Menu.

If the log in credentials are correct, however, no data is making it to PayTrace then we'll need to verify if a proxy server is required by your host in order to successfully implement cURL.

Please feel free to email your responses to these items to [email protected], and please also feel free to post a reply to this forum.

Thank you,

PayTrace Support

[semjfullman]

I was having the same errors. I think it's related to the curl function timing out before it gets a response.

I changed:
curl_setopt ($ch, CURLOPT_TIMEOUT, 10);
to
curl_setopt ($ch, CURLOPT_TIMEOUT, 20);

And the problem seemed to be gone for a long time. Now it only happens occasionally and I'm going to change it to 100. I'm not sure if that's a bad idea or not.

I also have an email into paytrace support.