Lost all customer and order data, please help!

[smallpigpig]

I had a web designer redo my site.

She launched the new site today, and all my customer data, order history etc are ALL GONE!

my questions are:

by putting the new template in, did she have to wipe out my customer and order info?

how do I go about to retrieving it and putting it into the new template?

-all I really care about is the customer info (so they don't have to sign up again)
and the order history.

anyhelp is appreciated!

thank you!

[yellow1912]

by putting the new template in, did she have to wipe out my customer and order info?
--> Absolutely no

Do you or she has a backup of the database? How about your host, did you contact them?

Regards,

[smallpigpig]

Yellow: thank you for the qucik response!

Im not sure if she has a back up of the data.

Im going to check my CPanel to see what the data base.

but if she replaced it, and did a back up of the new template, does that mean it will override the old backup, and still have no customer data in it?

does that make sense?

by putting the new template in, did she have to wipe out my customer and order info?
--> Absolutely no

Do you or she has a backup of the database? How about your host, did you contact them?

Regards,

[yellow1912]

The template has nothing to do with the database, she had no reason to touch the database (delete/replace/whatsover).

What you need right now is a backup of the database, not the template though. Anywa, you need to ask her did she erase the database, and why did she even have to do that? If she did so, if she has any experience dealing with database she should have backed it up first, ask her if she did.

If she did not, your last hope is your host, you have to contact them.

[smallpigpig]

yellow:

My designer isn't really replying anymore. (i guess she just wants to get it done)

I do have access to the cpanel. how do I proceed? is the info in the mysq database?

The template has nothing to do with the database, she had no reason to touch the database (delete/replace/whatsover).

What you need right now is a backup of the database, not the template though. Anywa, you need to ask her did she erase the database, and why did she even have to do that? If she did so, if she has any experience dealing with database she should have backed it up first, ask her if she did.

If she did not, your last hope is your host, you have to contact them.

[schoolboy]

C-panel should give you access to the database via phpAdmin, but unless you know what you are doing, avoid messing about with the database. You can take a quick look quite safely, but don't make any changes. If the database looks intact (which I suspect it is) then the problems lie elsewhere.

Do you know exactly what your designer did? If she simply uploaded a different template to the EXISTING directories on your server, then the database is intact (or should be) as the template and the database are entirely separate components.

It could be that she has set up a "new" webshop entirely - in parallel to the original one, and has omitted to change the settings in the configure.php files.

Without knowing what she did, it's difficult to suggest remedies.

Does the new shop actually show any products at all? If it appears to be functioning, then I suspect your designer has done a fresh upload of zencart, but has not pointed it at the correct database.

What is the URL for the site?