Linkpoint error message

[PortraitArtist]

Hi,
I installed the latest version of Zencart (1.3.8) in our new site, www.EmbroideryPortraits.com
I enabled PayPal IPN and Linkpiont Api.
PayPal seems working fine (it connected to payPal website) but Linkpoint shows an error message in both test and production mode:
"We apologize for the inconvenience, but we are presently unable to contact the Credit Card company for authorization. Please contact the Store Owner for payment alternatives."
I set up Linkpoint the same way as on our other website (in Zencart 1.3.7), where it works fine.
I use the same PEM certificate.
I could not figure out what is wrong.
The alert email shows this for Linkpoint api: (The XXXXXXX are our store numbers)

ordertype = SALE
host = secure.linkpt.net
port = 1129
keyfile = /public_html/Gifts/includes/modules/payment/linkpoint_api/XXXXXXX.pem
configfile = XXXXXXX
transactionorigin = ECI
terminaltype = UNSPECIFIED


Result: proved>FAILURECould not connect.

Communication Result: 7 - couldn't connect to host
CURL info: Array
(
[url] => https://secure.linkpt.net:1129/LSGSXML
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 0
[namelookup_time] => 0.001528
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => 0
[upload_content_length] => 0
[starttransfer_time] => 0
[redirect_time] => 0
)
Please let me know what did I do wrong with the setup.
Thank you Istvan,

[DrByte]

You're not hosted with GoDaddy are you?

[PortraitArtist]

Hi,
Thank you for checking into our payment gateway problem.
We are hosted with Stormwire.
I made them check CURL and the port 1129. Both looks OK.
I find out that I left the original REPLACE_THIS_FILE_WITH_YOUR_KEY_FILE.pem file on the server.
I deleted it, I took out the Linkpoint payment gateway through admin and I installed it again.
Unfortunately it is still not working. I am getting the same error message.
I am using the same *.pem file what I use on our first shopping cart.
(It took me 2 years to configure everything to work right on that)
Right now I left PayPal on and took Linkpoint out, since it is not working.
I hope you can figure out what could cause the problem.
Thank you for your help, Istvan

[DrByte]

This script is using the same logic as the payment module does to connect to Linkpoint servers:
http://www.embroideryportraits.com/G...hp?linkpoint=1
You'll notice that there are no CURL errors. The "Malformed" error at the bottom is a result of not sending real linkpoint payment data, as this is only a communications test.

Perhaps your tests yesterday were being blocked for some reason. Today it seems to be fine.

[PortraitArtist]

Thank you DrByte,
The Linkpoint module is working fine today.
It looks I did not made the mistake at this time.
Since I made so many errors before, I was sure I did something again.
I was just looking for the mistake I made.
One day makes a big difference.
Finally after 2 years, I can go back to create new embroidery designs, instead of trying to figure out how the shopping cart works.
Thanks again. Istvan

[lanexa]

Dr. Byte,
I'm hosted with GoDaddy and am seeing failures in my test transaction. Error message says "unable to contact cc company".

I thought the test mode was an end to end test.

Curious about why you asked about GoDaddy...is there a configuration change I need to make in order to have a successful test?

Thanks,
cc

[DrByte]

GoDaddy shared hosting cannot use the Linkpoint API module, because GoDaddy refuses to open port 1129 through their firewall unless you pay for premium hosting ... which is more expensive than better hosting services who don't make you go through such hoops. See the "hosting" link at the top of this page for recommended hosts if you're looking for one.

[lanexa]

Even if the proxy is configured properly on the Zen Cart side?

I have the GoDaddy proxy configured properly, and when I run the extras/cURL test script, it gives me a connection timeout when attempting to connect to Linkpoint.

GoDaddy support told me the issue was on the Linkpoint side, since "GoDaddy's servers don't timeout"....and they even put that in writing to me (surprising).

Any help is greatly appreciated.
cc

[DrByte]

Tell the support person to go talk to their firewall people and find out whether port 1129 is open through the proxy.

Unless they changed something recently, the answer should be no ... in which case you'll have to choose a different payment module or a different hosting company. Changing hosts will be less costly and get better results in the end.