Update Inventory with Customer Exchange

[kenwvs]

I am new to ZenCart and am loving it, except I am struggling to solve a couple of situations and hope you can help me out with this one.

We don't accept pay pal, so customers pay us by cheque, money order or cash if they pick the merchandise up.

If after they have received the stock, they determine they want to exchange Item A, for Item B, (prices may be different), how do I adjust the inventory of the item coming back into stock, without going back to the original invoice, as it could be a month or more since they purchased it.

Is there a way to allow a negative quantity on a new invoice, maybe only completed from the ADMIN side?

Sorry if this has been asked and answered, but I am unable to locate the answer using a search.

Thanks in advance,

ken

[kobra]

Invoices do not link back to the DB where stock qty is stored...
You will have to go to the product and add it back

[kenwvs]

Maybe invoice was the wrong word to use. Right now, when an order is placed it adjusts the inventory quantity on hand, reducing it by the quantity ordered. Is there a way to adjust it back in the case of an exchange, or is it as the previous poster said, going to have to be done through the product area.

[Webskipper]

I use Paypal.

When I do refund, the money instantly goes back to the Client and I get my Card fees back in my hand, instantly.

I also charge 20% restocking fees to discourage those that are habitual Returners. I sell new items that people will not buy new if the box is opened and the wholesaler won't accept back either.

If I cannot make a minimum 20% profit on something then It isn't worth my time or money when all said and done.

[kobra]

Is there a way to adjust it back in the case of an exchange, or is it as the previous poster said, going to have to be done through the product area.

Without "custom code" this is the method that would have to be used...

Hopefully, you do not have to do this too many times per period.

[kenwvs]

This store is actually a very small part of the site, so adding inventory back in isn't going to be a big issue........ just looking to simplify all possible avenues.

Can someone explain to me why a program such as this, doesn't accomodate returns/exchanges? My thinking is that being an online store, people can't order a negative qty, which would make a mess of an invoice, and this could be why, but am curious if I am correct on this.