PayPal 10413 error

[jurjenruben]

How are your site's taxes configured?
- rates
- tax "included in prices" vs "not included"
- basis of product tax
- basis of shipping tax

- rates
Taxable Goods @ 19%

- tax "included in prices" vs "not included"

Tax Decimal Places 0
Display Prices with Tax true
Display Prices with Tax in Admin false

- basis of product tax

Basis of Product Tax Shipping

- basis of shipping tax
Basis of Shipping Tax Shipping

[jurjenruben]

Any ideas Dr. Byte?
Appreciate your help!

[jurjenruben]

Can anyone please help me? I would really appreciate it, since I'm eager to launch the shop...

Thank you in advance!
Jurjen

[DrByte]

Seems to be related to the Display Prices With Tax switch being set to true.

[jurjenruben]

AH Great! Indeed, when selecting display prices with tax - false, paypal check out works. I would, however, like to display my price including tax, so that costumers do not end up with a 19% suprise at the checkout...
I try to work around this myself first, however, if you know how to achieve this, comments will be appreciated as always.

Thanks for your help so far!
Jurjen

[georgiadoodle]

My site has Display Prices with Tax already set to false and I am getting this error also. My product is virtual so there is no tax and no shipping to be calculated. I thought it had to do with the fact that I removed the quantity on the tpl_shopping_cart_default.php file, but when I added it back in the error still occured.

I am running on the most recent version of Zencart.
site is: www.web-graphic-banner-design.com

???

[georgiadoodle]

Okay, I have this almost fixed on my site. I went to Admin->Modules->Order Totals and turned on Tax, Shipping, and SubTotal.

Now I am no longer getting the error, but after paying with Paypal express, the customer gets sent back to page2 of checkout. They are able to continue from there, but I don't think this is correct. They should go straight to page3, right?

[darocket]

Seems to be related to the Display Prices With Tax switch being set to true.

Where do you set this option..Is this in Paypal or Zen Cart....where please??

David

[darocket]

Where do you set this option..Is this in Paypal or Zen Cart....where please??

David

I finally found this option but this is set to false in my store..and I still got this error. I found out this error from a customer. Has anyone found a definite answer to this problem?

David

[georgiadoodle]

I finally found this option but this is set to false in my store..and I still got this error. I found out this error from a customer. Has anyone found a definite answer to this problem?

David

David, did you try my solution? I think I had all that Order Total stuff turned off because I don't charge tax or shipping, but I think it was messing up Paypal's calculations for the order.

Check the Admin->Modules->Order Totals page and see if you have anything turned off that might be causing the problem.

Lori