Why do yahoo emails cause problems

[Varisha]

This as you stated is not a Zen Cart issue but one of possible blacklisting of your hosts mailserver and one that you should be contacting them about

I did and they are no longer on a blacklist but I'm still having the same issue.

[kobra]

From your post #4

Email Error: SMTP Error: The following recipients failed: <email addy>######################

I did and they are no longer on a blacklist but I'm still having the same issue.

If you off the black list then this is not the same issue
Does your account have a SPF record
Do you have a dedicated IP?
What is your site url?

[Varisha]

From your post #4


If you off the black list then this is not the same issue
Does your account have a SPF record
Do you have a dedicated IP?
What is your site url?

I'm not sure about the SPF record... I will contact Brinkster on that.

I don't think I have a dedicated IP, I do know that it's not on a dedicated server. It shares a server with other Brinkster clients.

my url is www.horseworldpixels.com

[kobra]

I am not fully current on Yahoo rules because this is like chasing your tail as each large outfit is demanding different things that seem to constantly change...

But some items that have been required that you do not have are:

ERROR: One or more of your mailservers does not accept mail to [email protected]. Mailservers are required (RFC822 6.3, RFC1123 5.2.7, and RFC2821 4.5.1) to accept mail to postmaster.

WARNING: One or more of your mailservers does not accept mail to [email protected].

Your domain does not have an SPF record.

You do not appear to have a Dedicated IP and as a result your RDNS resolves to PTR record: secures38.brinkster.com and not PTR record: horseworldpixels.com that some mail services expect and check

and others

[Varisha]

Bellow is my answer from Brinkster on SPF, and they confirmed that I do not have a dedicated IP.

I do not see custom/additional SPF records for this account.

[Varisha]

I am not fully current on Yahoo rules because this is like chasing your tail as each large outfit is demanding different things that seem to constantly change...

But some items that have been required that you do not have are:

ERROR: One or more of your mailservers does not accept mail to [email protected]. Mailservers are required (RFC822 6.3, RFC1123 5.2.7, and RFC2821 4.5.1) to accept mail to postmaster.

WARNING: One or more of your mailservers does not accept mail to [email protected].

Your domain does not have an SPF record.

You do not appear to have a Dedicated IP and as a result your RDNS resolves to PTR record: secures38.brinkster.com and not PTR record: horseworldpixels.com that some mail services expect and check

and others

The postmater and abuse email are easy to fix and I will do that as soon as I post this.

What is an SPF record? I asked Brinkster how I would go about getting one on my site and was told "If you have the record we can add the information to your account." Would that help?

[kobra]

What is an SPF record? I asked Brinkster how I would go about getting one on my site and was told "If you have the record we can add the information to your account.

They should know how to create this for you and install - if they do not or will not , "RUN"

[Varisha]

They should know how to create this for you and install - if they do not or will not , "RUN"

Eep.. ok then well I will try a different way of wording my request to a different help person. (I was not as happy with this last support person).

[Varisha]

Ok got this back from them

"We can definitely setup an SPF record for you, but you need to tell us what you want it set to."

What would I need it set to :)

[Varisha]

Just and FYI: I found a wizard that helps to figure out SPF Records...

http://old.openspf.org/wizard.html

I'm puting this here for anyone else that needs to set one up to get e-mail working.

I also want to give a big Thank You to Kobra for all your help.