Sorry DrByte I should have already had that info in already! brain is a bit in tatters today Zen cart version is 1.3.7 and no addon's or contibutions as yet its a fresh install using cpanel 11.16.0-RELEASE and the template is the original green one that comes with it all I have edited on that is I changed the colour of it using photoshop but I did not change the original name of that file, PHP version is 4.4.4 and My SQL version is 4.1.22 standard; operating system is linux and Apache version is 1.3.37(unix)

The site url is http://pandtaromaticcandles.com.au/shop but its still in its very basic form at the moment as i would like to get this problem fixed before going on to add anything else.

Kind Regards

Paul