
Originally Posted by
DrByte
Common causes of order emails not being sent include:
- customizations made to files
- changes in how the order's payment module operates
- changes in the server's email system
1. Admin->Configuration->Email Options
a) is the order-confirmation email address correct?
b) if you send emails to that address via Admin->Tools->Send Email, do they arrive correctly?
2. Which payment module are you using?
If you try another payment module, such as check/moneyorder, do the emails get sent properly?
3. Turn on email archiving and do a test order. Do the order confirmation emails show up in the archive log?
a) Admin->Configuration->Email Options-> Email Archiving
b) Email Archive Manager contribution from downloads area.