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  1. #1
    Join Date
    Mar 2005
    Location
    Tempe, AZ
    Posts
    324
    Plugin Contributions
    0

    Default Order confirmation emails stopped Jan 1

    I using zencart 1.3.7, I have my email set to sent me a copy of the conformation email after a order is made. This has been working fine since i been using zencart. As of Jan 1st i stop getting the conformation emails, I have not added any mods that i didn't have before. I can send email to customers from tools send email.

    I got all orders up until Jan 1st any ideas?

    What would cause the conformation emails to stop being copied to me?
    Lextechs.com Powered By ZenCart

  2. #2
    Join Date
    Jan 2004
    Posts
    66,450
    Plugin Contributions
    81

    Default Re: Order confirmation emails stopped Jan 1

    Common causes of order emails not being sent include:
    - customizations made to files
    - changes in how the order's payment module operates
    - changes in the server's email system

    1. Admin->Configuration->Email Options
    a) is the order-confirmation email address correct?
    b) if you send emails to that address via Admin->Tools->Send Email, do they arrive correctly?

    2. Which payment module are you using?
    If you try another payment module, such as check/moneyorder, do the emails get sent properly?

    3. Turn on email archiving and do a test order. Do the order confirmation emails show up in the archive log?
    a) Admin->Configuration->Email Options-> Email Archiving
    b) Email Archive Manager contribution from downloads area.
    .

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  3. #3
    Join Date
    Mar 2005
    Location
    Tempe, AZ
    Posts
    324
    Plugin Contributions
    0

    Default Re: Order confirmation emails stopped Jan 1

    I didn't do any thing and it seems to be working now. Maybe it was a server issue or something but it works fine now


    a) is the order-confirmation email address correct? Yes
    b) if you send emails to that address via Admin->Tools->Send Email, do they arrive correctly? Yes

    2. Which payment module are you using? Pay express, paypal Ipn and google checkout
    If you try another payment module, such as check/moneyorder, do the emails get sent properly? haven't tried it

    3. Turn on email archiving and do a test order. Do the order confirmation emails show up in the archive log? Yes it is on
    a) Admin->Configuration->Email Options-> Email Archiving

    Quote Originally Posted by DrByte View Post
    Common causes of order emails not being sent include:
    - customizations made to files
    - changes in how the order's payment module operates
    - changes in the server's email system

    1. Admin->Configuration->Email Options
    a) is the order-confirmation email address correct?
    b) if you send emails to that address via Admin->Tools->Send Email, do they arrive correctly?

    2. Which payment module are you using?
    If you try another payment module, such as check/moneyorder, do the emails get sent properly?

    3. Turn on email archiving and do a test order. Do the order confirmation emails show up in the archive log?
    a) Admin->Configuration->Email Options-> Email Archiving
    b) Email Archive Manager contribution from downloads area.
    Lextechs.com Powered By ZenCart

 

 

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