Simple SEO URL (OLD version) [support thread]

[lankeeyankee]

First of all, sorry for this short reply to your post (I am very busy man these days).

1. the problem was caused by Zen Cart session lost problem (it has nothing to do with MODs - your Zen Cart installation is only little modified in comparison what I have seen on several thousands Zen Carts with MSU)
2. yes, this solution was not here at the time of my original response - why you didn't request your money back instead of crying?
3. manually added static pages are not supported (it is not claimed anywhere), but you can add your own custom Rewrite Rules to your .htaccess file.
   Or did you find on our web site anything which was claimed and Magic SEO URL is not doing?
4. if you are not receiving updates or there is no response from Us to 10h, your mail server likely trashing our messages (spam detection).

Magic SEO URL is doing exactly what is on the Feature page. Nothing more, nothing less. If anyone is in doubt whether some Feature is supported it is also possible to test it on Demo web site.

Btw Your post is pretty long - I am sad that satisfied customers do not leave some posts too here, but from my previous experience, it is normal - only unsatisfied customers write such posts (and since you are first it is not so bad). That is life :)

You just don't get it, do you?? And now you accuse me of "crying"??? What fantastic customer service!!! I will attribute this to cultural differences, but you would do well to learn from this. If I were to tell a customer after the sale that, basically, "too bad", I would feel really stupid as a vendor and be open to having people saying negative things about my customer service( which is stellar, by the way).

A "little modified in comparison"?? I have over 130 mods on my site!! You are trying to tell me that that is small compared to the "SEVERAL THOUSANDS of zen carts with MSU"????? Get real.

And you say that I am the first to report these problems? Get a grip, dude, and do a search here and you will see that I am certainly not the first. You knew going in to this venture that you would be dealing with cart owners that were not programmers/developers, and your response to a problem getting EZ pages to have the same URL structure is :

"manually added static pages are not supported (it is not claimed anywhere), but you can add your own custom Rewrite Rules to your .htaccess file."

but you gave NO indication of how to implement these custom rewrite rules!!!

Regardless of whether or not you have since addressed these issues, I know for a fact that I was not the only one to have these problems. Regardless, you have left people hanging, whether or not you have remedied this remains to be seen because I don't visit your site other than to request the updates that I am entitled to(but never receive).

Which leads to my last point. I have received emails in the past with the update links. But since you have removed me from your list of websites that use your mod (in the "live shops" page) I have not received ANY response from you! I have contacted you through your "feedback" form on your website and still received no response! Admit it, you are ignoring me since I am not one of the "happy customers". My ISP is NOT filtering you out for spam, what a lame excuse!! I want my upgrades! You know who I am, you can see my web address in my signature but you have done absolutely NOTHING to make me feel differently and you have certainly never contacted me, even after my other posts. So get out from behind your apparently HUNDREDS OF THOUSANDS OF DOLLARS OF SALES PROFITS (which, by the way, sounds pretty inflated considering how few examples you have on your website in the "live shops" section) and send me the upgrade and maybe I will be quieter. You know who I am, stop saying you are "too busy" to address this and see to this unhappy customer. Look me up in your database if you have to.

No matter what you say, Jiri, I will NOT respond to you again in this thread. I am very sorry to Yellow1912 for this continued digression from the real topic of this thread which is the REAL alternative to the MSU. But, I couldn't just let this last post go unanswered, I am that pissed, but I will, out of great respect, leave it alone here.