Quote Originally Posted by iRAY View Post
This is not MSU bug, but Zen Cart session lost problem, please see this
thread for work around:
http://www.zen-cart.com/forum/showth...648#post497648 (this solution is available for a long time...).
Hellooooooo!!!!!!!!!!!!!!!

That is NOT the point, IRAY!!! The point was, there was a problem with your mod, since this didn't happen when MSU wasn't installed. And your response at the time was, and I quote (from an email on 11/12/07):

> this behavior can't be work worked around, because it is caused by
> automatic redirection from original URLs.
> It may be fixed only by direct coding in ZenCart (there is some problems
> with session variables).

But, funnily enough you found a workaround or fix for the problem at some point. So, my original point was, the support for problems was crap after installing the PAID FOR mod, even though the website advertised, and still does by the way, that there are no problems with this mod even with heavily modded carts which was clearly NOT the case.

Here's another stellar example of great support for a PAID FOR mod:

(my original query):

>> I noticed that some of the page URLs on my site are still with the php
>> code and not the html. You can see this on the first 3 or 4 links in the
>> "information" sidebox on the left. These are all extra links that I
>> added, but I did this before you installed MSU.

The great customer support reply:

> these files are static pages and are not included in default ZenCart
> installation, so Magic SEO URL does not support it.
> However, you can manually change it to, for example
> http://www.drumfactorydirect.com/order-status.html and add appropriate
> RewriteRule to .htacceess file.

Which basically said, yet again, that I was on my own to figure out how to get this PAID FOR mod to work correctly with my cart!!!!! AND!! He never even gave any indication on what to step by step, and I had already told him that I was totally ignorant. He just basically said, too bad, you'll have to change the core code and I won't tell you how!!!

And, ever since I gave him a piece of my mind about this, I can't seem to get any updates from him!!!!!! Even though I paid for the mod and am entitled for it. I have requested it through the website several times and, after getting no emailed link to the newest version, emailing the "customer support" form on the site, with NO response!!!!!!

Here's a quick lesson for you. When you charge someone money for a mod and promise free upgrades, you are bound to give that person upgrades no matter what they think of you or your mod!!!!!!!! Customer service, bud. It's what it's all about. I feel, and here's a bit of free advice from a disgruntled customer, that you have to admit when you are wrong and apologize but you never do. You just keep posting around in circles and always try to deflect the blame to something other than yourself, trying to protect your image. I am sure that you have made quite a few thousand $$ from your little mod, but it's not perfect even though you want to portray it as such!

I'm sorry to Yellow1912 for hijacking this thread, but I feel that I had to give readers a little background on the situation in reply to IRay's post. I will end my rant here, and again my apologies for sidetracking the real discussion of a true open source alternative that WORKS from an author that goes above and beyond your regular support, and all for free for f@^ks sake!! My hat is off to you.

Can you tell I was riled up?