Simple SEO URL (OLD version) [support thread]

[starruby]

Hi yellow,
Since I installed SSU, I am facing a problem. When on any product page, "Add to Cart" button is clicked, it takes me to the main page without adding the product to the cart and a message is shown saying "Your Shopping Cart is empty.". What is strange is that the shopping cart works perfectly sometimes but other times no products are added to the cart.

Store url: www.gemsoul.com

Any idea to the root of this problem?

Thanks,
Harshil

Well, when I disable SSU, then this problem does not occur. So it's confirmed that SSU is causing this problem. Is anyone else facing the same problem?

Yellow, your help would be appreciated!

[yellow1912]

I have just checked your site, and it added to cart just fine.
Can you send me the specific page url where you get the problem?

[starruby]

I have just checked your site, and it added to cart just fine.
Can you send me the specific page url where you get the problem?

Well actually as I said, sometimes it works fine and sometimes it does not. I just checked in firefox and am getting the same error again.

[yellow1912]

Well actually as I said, sometimes it works fine and sometimes it does not. I just checked in firefox and am getting the same error again.

Try to monitor the behavior, take note of the pattern

Does it happen to only some specific products (with specific name pattern, or in some specific categories)
Does it happen to product with attributes only?

There must be some pattern to it, we have to get that pattern to fully understand the root of the problem (and fix it)

PS: I have been to your site on both ie6,7 and ff3, havent been able to encounter that error yet.

[starruby]

Try to monitor the behavior, take note of the pattern

Does it happen to only some specific products (with specific name pattern, or in some specific categories)
Does it happen to product with attributes only?

There must be some pattern to it, we have to get that pattern to fully understand the root of the problem (and fix it)

PS: I have been to your site on both ie6,7 and ff3, havent been able to encounter that error yet.

Hi,
I have been trying to monitor the behavior but can't see any pattern. Right now, on my laptop, the site works fine in IE7, IE8 & Opera but not on Firefox 3.0.4 & Chrome.

It doesnt happen with one or two products but with all the products in all categories

However, if I disable and re-enable SSU, then it will work fine for some time.

I will keep checking and update you if I notice something specific.

[starruby]

Well yellow, i just noticed that when I enter the product url directly in the address bar, say:

http://www.gemsoul.com/star-ruby/1-0...ntreated)-p-37

and then add it to cart, it works fine.

However, when from the main page, I click on the product, after the url there is a suffix of zenid (example: ?zenid=727268057a2a96585f5e3316c4e37501). Now with this suffix, when the product is added to cart, it shows the message that shopping cart is empty.

[yellow1912]

Well yellow, i just noticed that when I enter the product url directly in the address bar, say:

http://www.gemsoul.com/star-ruby/1-02-carat-rare-burmese-star-ruby-(natural-untreated)-p-37

and then add it to cart, it works fine.

However, when from the main page, I click on the product, after the url there is a suffix of zenid (example: ?zenid=727268057a2a96585f5e3316c4e37501). Now with this suffix, when the product is added to cart, it shows the message that shopping cart is empty.

Still works fine for me, these are the steps I took, correct me if I did something wrong:
1. Clear all sessions related to your site
2. Visit your hompage (now all links have zenid attached)
3. Visit a product link
4. Click add to cart
5. Get redirected to shopping cart with the product inside


Also, try this:
Turn off link alias if it is on, then see if that happens again (if it does not, at least we can narrow down the cause of the problem)

[erinl]

I've installed this mod. It is the most complicated install of any other mod I have installed. I couldn't get it to work and I have decided that I don't care to get it to work any more.

I have uninstalled all the files. (and double checked) I now have a blank website. My admin is fine.

I need help uninstalling this. I'm done and I am so mad that my site is blank and I can't figure it out.

I've uploaded my backed up site and that didn't help. I'm trying to upload my exported database in the hopes that will help but I'm having problems with with my phpMyAdmin not allowing me to upload a database of the same name.

I appreciate any help I can get.

Thank you

Erin
www.momandbabyboutique.com

[TonyG5003]

Well, when I disable SSU, then this problem does not occur. So it's confirmed that SSU is causing this problem. Is anyone else facing the same problem?

Regarding the shopping cart being empty after clicking "add to cart" - has this issue ever been completely troubleshot/resolved?

We have had this exact same scenario happen. When the SSU cache is refreshed, the problem goes away - but it returns anywhere from several hours later, to a couple of days later. In our case, it doesn't have anything to do with "www" vs no "www" in the URL. And in our case, the shopping cart will be empty with the same product repeatedly, until the cache is refreshed.

We refresh the cache after adding/editing products through Easy Populate. It happens regardless.

[yellow1912]

Which version are you using? :) 3.5.6 is the latest.