I've read the other postings for this particular situation and can't seem to figure out what's causing this.

Can someone please explain exactly WHAT (either one thing or a list) triggers this message: "Downloads are not available until payment has been confirmed"

History: I just finished the daunting task of migrating customer AND order information over to ZenCart (which basically entailed recreating the entire structure). Everything looks GREAT - and everything is where it's supposed to be.

We have a total of 4 items - each item is a downloadable PDF with "bonus" pdf's (as attributes) - again, everything is where it's supposed to be, the downloadable files show up in admin order entry, the "hierarchy" product shows up in the customer's history, etc. But I can't seem to figure out what I'm missing to get the downloads available.

I've literally looked everywhere. I've quadruply checked the attribute settings:

Enable Downloads: true
Download by Redirect: true
Download by streaming: false
Download Expiration (Number of Days): Initially set to -0- for unlimited, even tried -365-
Number of Downloads Allowed: Again, initially set to -0- for unlimited, even tried -999-
Downloads Controller Update Status: 3
Downloads Controller Order Status (lower): 1
Downloads Controller Order Status (upper): 4
(where 1=processing, 2=pending, 3=delivered, 4=update)
(I've pretty much tried every possible combiniation for the Downloads Controller settings)

I initially thought maybe it was because I didn't have a payment or shipping method, so I added them - no change. Then I installed Super Orders thinking it had something to do with the order status and wanted to be able to "batch update" - nothing.

One thing I did find interesting is that even though I've attached a payment method to each order, each order is still showing as having a balance due - so I need to figure that out too.

Also - all orders are currently showing that the downloads have expired. So I tested one order by making each item active (green) - still no access via customer side.

Please help - I've been working on this project for 2 weeks and I thought I was finally done.

Thank you!
Michelle