Protx Confirmation Email

[thomasharding]

Hey all,

A colleague of mine is having trouble with his protx form and I'm just wondering if you know whether or not this is a local or protx system problem.

Put simply, *sometimes* zen cart doesnt send him confirmation emails once someone makes an order. Thats what makes this problem all the more annoying.

Basically, per order, he's supposed to recieve an email from protx, which he always does and an email from zen cart which he sometimes does.

According to the customers in question, they aren't taken to the confirmation page, which leads them to put an order through several times. Not too pleasant!

Can anyone help out at all? It's a worry!

Thanks in advance,
Tom

[conor]

Hi,

Can anyone help out at all? It's a worry!

That is a serious problem.

Unfortunately the only known solution is to move servers as it is a problem with the server not responding to Protx's callback for some reason.

I really don't know of any other way to fix this and if he's serious about his business he'll upgrade to a better host or server.

Sorry I can't be of more help than that!

All the best...

Conor
Ceon

[thomasharding]

Hi,



That is a serious problem.

Unfortunately the only known solution is to move servers as it is a problem with the server not responding to Protx's callback for some reason.

I really don't know of any other way to fix this and if he's serious about his business he'll upgrade to a better host or server.

Sorry I can't be of more help than that!

All the best...

Conor
Ceon

Thanks for the swift reply, Conor.

Luckily, we have another server available right now

[thomasharding]

Humph, actually it was already on that server.

This is really really strange. I've done like 50 test purchases with absolutely no error at all.

The debug mode brings up the correct address to be sent as well. I really can't understand how the customers are going through protx and then just going back to zen cart without any confirmation page.

Would it have anything to do with the PHP version (4.3)? Somehow I can't see it being the problem but you never know .

Thanks again!

[conor]

Hi Thomas,

This is really really strange. I've done like 50 test purchases with absolutely no error at all.

That's what I was saying... it's completely random and server related. You could do 1000 tests and it works fine because the server is performing properly but the only thing that can cause this error is the server not responding... so if that happens more than once or twice it isn't a reliable server and therefore the only known solution is to move to a different server or webhost.

I wish I had better news but I've seen this several times and there's no programmatical reason or fix, it's a hardware/network issue.

All the best...

Conor

[thomasharding]

Hi Thomas,



That's what I was saying... it's completely random and server related. You could do 1000 tests and it works fine because the server is performing properly but the only thing that can cause this error is the server not responding... so if that happens more than once or twice it isn't a reliable server and therefore the only known solution is to move to a different server or webhost.

I wish I had better news but I've seen this several times and there's no programmatical reason or fix, it's a hardware/network issue.

All the best...

Conor

Alrighty, thanks man.

Your advice is much appreciated!!

Thats a bit of a worry actually now since the company I work for recently migrated all their clients to this new server.

Im looking forward to breaking that news to my boss!

Thanks again Conor!

Tom