New server, same host, same store, shared ssl no worky

[Justwade]

I searched, I found some info, but still I am stuck. I know the answer is probable somewhere in these forums, but I am bit overwhelmed with other unrelated distracting issues.

My host switched everything over to a new server last weekend, store appears ok, but no one can log in, nor I into Admin.

I did the following and wait the Host reply for help, but wonder is there something I am overlooking.

I went to the (2) ZenCart configure.php files and changed the https references from the old "serverxx" to the new "serverXYZ"

Before these edits, page would not load when trying to log.
But now, after edits, when I try to log in to Admin or as customer, I get the following errors.

Warning: Unknown: open_basedir restriction in effect. File(/home/mypassname/public_html/catalog/index.php) is not within the allowed path(s): (/usr/local/apache/htdocs:/usr/lib/php:/usr/local/sqmail:/usr/local/lib/php:/tmp) in Unknown on line 0

Warning: Unknown: failed to open stream: Operation not permitted in Unknown on line 0

Fatal error: Unknown: Failed opening required '/home/mypassname/public_html/catalog/index.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in Unknown on line 0

I did ask the Host if they had the shared cert up and running, but only recently and yet to get the reply.
Does these warning ring a clue to anyone that may help me get this store running again?
Thanks,

[DrByte]

You haven't updated the DIR_FS_xxxxxxxx settings in your configure.php file(s) to match the new server's filesystem path information.

Right now yours is set to something like: /home/mypassname/public_html/catalog/
but your server is expecting something like: /usr/local/apache/htdocs/...

Your hosting company will have to give you the correct information.
Or else you could follow the FAQ tutorial on switching servers:
https://www.zen-cart.com/tutorials/i...hp?article=100

[Justwade]

Thanks for your quick reply.

My host did respond to my requested help, and they changed something at their end, what I do not know. Now the store appears to be working ok. I did a couple tests with paypal when logged in and with paypal express, and they worked ok.

My host was upgrading their servers over this last weekend, and moved everything over of mine. I did not ask them to, glad they are trying to improve on things. But I have been away on serous family matters and did not backup just before they did this.

Now it appears that customers passwords no longer are accepted at log in and you need to use the forgot password set up to get back in. My admin password was ok and the admin area "appears ok", so far.

Is this "Log in" password not working related to them changing me over?
And do you think I need to do this below step, being they did the transfer?

6. Grab the "Fix_Cache_Key" utility to reset your Admin->Sessions->Session Directory key so that it uses the proper folder path for your new server:
http://www.zen-cart.com/index.php?main_page=product_contrib_info&cPath=40_54&products_id=82

Thanks again,

[DrByte]

The fix_cache_key utility is harmless to run as a quick-checkup.
You can do it yourself manually if you like:

These should match:
a) /includes/configure.php ... DIR_FS_SQL_CACHE
b) Admin->Configuration->Sessions->Session Directory

If they don't, make sure that DIR_FS_SQL_CACHE is the same as DIR_FS_CATALOG, with 'cache' added to it, and then make sure your Session Directory in Admin matches DIR_FS_SQL_CACHE


As to your customer passwords not working, I don't know what would cause that unless they mangled or changed your customer password records in the database during their maintenance. Or maybe you've installed some sort of addon that affects customer logins somehow?

[Website Rob]

I've always considered it very rude when a Hoster moves Clients from one Server to another, without first giving 7 - 10 days notice of the move. People need time to prepare for something as Major as a Server move and many things can change.

If things were working fine before the move and now something is not working fine, then it's safe to say the move caused some problems for you. Presuming your 2 config files are now using the correct information for the new Server and all files were correctly transferred, you might be able to correct your Login problems by having your database Checked / Repaired; through either of your Hosting Control Panel or phpMyAdmin.

Personally, I think your Hoster should spend whatever time is necessary in helping you get things back to normal.