No orders going through?????

[Dale Dugas]

Help,

Cart is up and has my paypal and auth.net info in it and its correct but customers are able to sign up and such but no orders are coming through.

What the heck is up with this.

I downloaded zencart through my hosting service at Bluehost so I didnt manually install.

Thanks ahead of time for assistance.

Dale

[Kim]

More information would be helpful - Error messages or behavior? The URL?

[Dale Dugas]

https://www.coilingdragoninternalarts.com/store

[Kim]

Warning WARNING: Security hash problem. Please contact store-owner immediately. Your order has *not* been fully authorized.

A search of the forum for 'security hash' should get you on the right track.

ie: http://www.zen-cart.com/forum/showthread.php?t=84966

[Dale Dugas]

Thanks for the help with a test order.

I added a new hash value. Could you retest my store again with a test order?

Arigato Gozaimasu Honto ni...

[Kim]

Still getting the hash error.

[Dale Dugas]

try it again as I just entered the new hash value.

Does it take time to work through the system???

I also had it on production rather than test, would that make a big difference?? I turned it to test mode.

Could you fire another one at me or PM me or email me how I could do this myself??

Thanks.

[DrByte]

Could you fire another one at me or PM me or email me how I could do this myself??

To test it yourself, you need to place an order, just like any customer would.

I also had it on production rather than test, would that make a big difference?? I turned it to test mode.

You should probably have the module in "production" mode if your authorize.net account is also in production mode.

[Dale Dugas]

Drbyte,

Thanks again for all the info and help.

The store is working and I sent through an order with no problems at all.

Thanks again kim and drbyte for the help.

Be well,

Dale