Email notifications not working correctly

[rubear]

Hello

I am having customers (not all) complain that they do not receive email confirmations, and we no longer receive copies into our shop email address. We've checked all the obvious things and can't see anything that would cause the problem... any suggestions?

[DrByte]

What exactly do you mean by "no longer receive"?


Email troubleshooting FAQ: http://www.zen-cart.com/wiki/index.p...Email_Problems

[rubear]

Some customers complain they do not receive our confirmation of order emails, and we ourselves don't receive copies of the confirmation emails to our shop email address ([email protected]) - we've had to set the copy email address as my private email address in order to receive copy confirmation emails, and emails sent via the "contact us" facility (as they don't come to our shop address either). I have checked our spam filter and they are not in there, and the customers I have checked with say the emails are not in their spam filter either.

[marcelo63]

Some customers complain they do not receive our confirmation of order emails, and we ourselves don't receive copies of the confirmation emails to our shop email address ([email protected]) - we've had to set the copy email address as my private email address in order to receive copy confirmation emails, and emails sent via the "contact us" facility (as they don't come to our shop address either). I have checked our spam filter and they are not in there, and the customers I have checked with say the emails are not in their spam filter either.

Check on the email configuration that the port is the same that your hosting company is using

[rubear]

Thanks - but the port number is only for email transport by smtp isn't it? We use php. Or am I totally wrong?