Large files downloads give 500 Internal Server Error

[wcjmproducer]

Hello everyone. I've had my ZenCart working for a while now, so I'm guessing this isn't a problem the ZenCart's causing, but I really don't know where to turn. The hosting site support tells me it's something with the script.

So, here's the problem:

I have many digital downloads on the site. I just noticed that the new one I put up wasn't working, so I decided to figure it out. It's an mp3 file, maybe 4 mb. So, I switched the downloads from redirect to just standard linking. And, it worked again!

I'm not happy about it, though, as it *should* work. I saw some information about changing the .htacess file, but it wasn't very specific.

Then, after that problem was fixed, I noticed that some of the other downloads don't work now.

I tried downloading EVERYTHING at the store and noticed this: all the small file downloads work and all the large file downloads don't! I just get that 500 Internal Server Error.

Now, if anyone wants to check this out first-hand, you can go to the store page: http://fusco-moore.com/store. Then, you can "order" "Jamnation 1" from there. It's free, so why not, right? Then, you can try to download one of the free mp3s, too. You'll see- the single mp3 will download and the album "Jamnation 1" won't.

Any help would be greatly appreciated- thank you in advance!

~Jim

[yellow1912]

Check the apache server log file, see exactly what the error is.
If you dont know where to find the log file, contact your host.

[wcjmproducer]

Thanks for the advice- I"m on the phone with the tech support right now- will write when I get an answer.

~Jim

[wcjmproducer]

Well, two tech support calls later, and apparently my problem is being routed to the "higher-ups". I found the logs folder on my web server and looked through every document I could find. I couldn't find any error log, though.

Here's a list of the files I have in my logs folder (where the hosting company told me the logs would be):

access.log.07.1
ftp.log
info.py
info.pl
info.php
access.log.06.gz
traffic.db
access.log.current

I couldn't make heads or tails of the content in these log files, and I still haven't found an "error" log. I'll write again tomorrow after the hosting company applies their "fix".

~Jim

[wcjmproducer]

Okay, so no help from the web server. But, I have found some other interesting things:

1. The .htaccess file seems to have something to do with it. I don't know if it's blocking the large downloads or what.

2. Now, when I'm on my webspace and go to a site that doesn't exist, I get that 500 Internal Server Error instead of the normal 404 Not Found.

Anyone else have this problem before!

~Jim

[marcelo63]

Okay, so no help from the web server. But, I have found some other interesting things:

1. The .htaccess file seems to have something to do with it. I don't know if it's blocking the large downloads or what.

2. Now, when I'm on my webspace and go to a site that doesn't exist, I get that 500 Internal Server Error instead of the normal 404 Not Found.

Anyone else have this problem before!

~Jim

Yes something similar since I change on Admin--> My Store --> Admin Set max_execution_time for processes

why> I did not know what my daughter was doing on her site we are building to pay her college off. So I modified that parameter, the I realized she was uploding pictures the smallest one was 6.5 Mb and the average 11MB !!!!!

But that solved the problem. I think I changed to 2-5 min or something like that, don;t remember