Order status question

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14 Feb 2008, 05:28

abwhitney

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Order status question

I have two shipping options: in store and flat rate. I also have two payment optins: C.O.D. and paypal.

The paypal order went through (i saw funds on my paypal account) but the order says "processing" in my orders screen in the admin tool. There is also a red dot because the user shipped it somewhere other than billing address. I can ignore that I think right? real question is why is it "processing"?

The pickup orders so far all say "pending" even though we've received payment in person and given them the product. How do I update these?

Thanks

14 Feb 2008, 05:39

ajeh

Oba-san

Join Date:: Sep 2003
Posts:: 62,757
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Re: Order status question

Usually ... Payment Modules such as PayPal and AuthorizeNet (Credit Cards) are set to Processing (orders_id 2) so that Downloads are immediately available ...

By default the Payment Modules have the Orders Status set to Default or Pending ...

Things such as Check/Money Order are best set to Pending, so you can moderate when Downloads are available based on "money in hand" ...

You can set your settings for Payment Modules by editing them ...

PayPal starts in Pending then goes to Processing when it has been processed from PayPal which is done automatically ... from there, you manage the Orders Status on the Order itself ...

14 Feb 2008, 14:11

abwhitney

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Re: Order status question

Thanks for the help. Unfortunately I don't see where I can edit individual orders. I click on Customers -> Orders and then the edit button for an order but all I see is text, not fields or drop down menus for changing statuses.

05 Apr 2008, 18:13

lkzone

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Re: Order status question

Did you figure this out? Admin/Localization.

05 Apr 2008, 18:38

abwhitney

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Re: Order status question

thanks. I must be thick because I still don't get it.

if I go to Customers > Orders i see various orders that were "store pickup" and have a "pending" status basically for us that means we met the friend to exchange product for payment instead of charging shipping. I also see the paypal orders that have a red dot on the left and have status as "processing" even though we received the funds already.

so basically what I'm trying to do is figure out how to mark each of these so that they are essentially "finished" or "processed". Does this make sense?

That screen you told me about is for changing the names of the statuses, but isn't where I update a particular order's status right?

Thanks,

Blake

05 Apr 2008, 18:48

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
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Re: Order status question

abwhitney:
Thanks for the help. Unfortunately I don't see where I can edit individual orders. I click on Customers -> Orders and then the edit button for an order but all I see is text, not fields or drop down menus for changing statuses.

Underneath the order details is a section for comments and changing the order status.
If you don't have that, then you've got something installed that's changed the normal operation of the orders pages, preventing you from making the changes you desire.
Perhaps you've installed some sort of addon that's not helping you?

06 Apr 2008, 00:42

lkzone

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Re: Order status question

Correct, the page I told you about was just to add/change the name of available status options. Once configured you go to the Customers/Orders page as DrByte talks about. Follow his thought and consider if you've added on.