Cart not saving items

[lovelasmuertas]

Hi, I haven't had a problem with this before, but a customer told me an hour ago that she has been trying to add more than one product into the cart, and the new product will replace the old one, every single time she adds a new one. she is logged in, and yesterday someone ordered 2 products, so what could be going on?

Thanks for your help!
-danielle

[DrByte]

The only reason products added to the cart won't stay in the cart is if PHP cannot start a "session" between the server and the browser.
This can happen for two reasons:
a) The browser won't accept session cookies (caused by browser settings or firewall software settings) (Your customer has to fix this)
b) PHP is misconfigured on the server and won't allow sessions. (Your hosting company has to deal with that, but that's usually not the problem.)

I suspect that if her add-to-cart steps aren't working, then she probably can't log in successfully either. That's most likely a result of browser or firewall problems.

[lovelasmuertas]

thanks, I'll have her try that. It's too bad if her computer made me lose a sale! how frustrating to rely on other people's computer problems.

[jc8125]

i've just had a simliar complaint - but the customer was in fact able to log in and view account info - but was not able to add products to cart. when i logged in as her, i was able to add an item. when she logged back in, she could see the item in cart, but it would not allow her to add any items of her own.

i'm assuming it would be a firewall setting on her end, especially since she was ordering from a large University.. but your point about not being able to log in caught my attention. if the sessions are communicating enough to lallow her to log in and pull up populated cart, shouldn't she be able to add additional items?

thanks..