sounds like what you want is a coupon code. in admin, go to Gift Certificate/Coupon > Coupon Admin. setup a coupon (really easy to do, i promise!). once the coupon is setup, you will see several buttons in the box on the right. click on Email. if your customer is in your dbase, you can select their email, or a group, and send it to them. if they are not in your dbase, you can send it to yourself (select Administrator). once you receive the email, you can then forward it to your customer. hope that helps...