Shipping Estimator Incorrect

[Blake81]

I just noticed that I lost a potential customer, and I'm pretty sure why. I have a product whose shipping weight is 0.1 lbs. When I add 12 of these to my cart and estimate shipping, it says it weighs 4.8 lbs. and charges accordingly for shipping. Why is this?

[daneh]

Check these items...
Admin/configure/shipping/packaging

Check your tare weights and the max shipping weight you will ship.
I would think it is the tare weight, but I am having shipping issues myself...LOL

Personally, the shipping is the hardest thing I have tried to tackle with Zen. Try to get the shipping right on a "dimensional shipping" item...

[Blake81]

Check these items...
Admin/configure/shipping/packaging

Check your tare weights and the max shipping weight you will ship.
I would think it is the tare weight, but I am having shipping issues myself...LOL

Personally, the shipping is the hardest thing I have tried to tackle with Zen. Try to get the shipping right on a "dimensional shipping" item...

I'm showing 0:3 and I have no idea what that means. My brain isn't in good shape right now!

[spbennett]

Change it to 0:0 and it won't add 3lbs to the weight. The ratio refers to a tare packaging weight. i.e. If your packaging weighs 3lbs for every product, then your ratio would be 0:3, if it weighs 3lbs for every 1lbs of product weight, then your ratio would be 1:3

[Blake81]

Change it to 0:0 and it won't add 3lbs to the weight. The ratio refers to a tare packaging weight. i.e. If your packaging weighs 3lbs for every product, then your ratio would be 0:3, if it weighs 3lbs for every 1lbs of product weight, then your ratio would be 1:3

Thanks! I think that works.