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  1. #1
    Join Date
    Jul 2006
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    help question Major problem with checkout

    Hi,

    I've got a problem on my site with the checkout. When a customer checks out everything in their cart is finee and they are charged the correct amount.

    However, when they log into their account on my site and look at their previous orders there are extra products there! It's added these to their invoice and says they've been charged for them (even though they haven't).

    I do run another website and copied the files across from it. Does anyone know what files in my site could be causing this glitch or, what needs to be reset?

    Any help appreciated!

    Many thanks,

    Gary

  2. #2
    Join Date
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    Default Re: Major problem with checkout

    I should also add that the extra products that are being added to the invoice are items that are on my other website and not the one with the problem!

  3. #3
    Join Date
    Apr 2004
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    Default Re: Major problem with checkout

    Did you use different/new database, hence different configure
    files for new store..

  4. #4
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    Default Re: Major problem with checkout

    Hi,

    Thanks for the reply. It was the database. I had to clear the tables in order status, order ID, and basically anything beginning with order

    Sorted now

  5. #5
    Join Date
    Apr 2004
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    Default Re: Major problem with checkout

    Glad to hear problem sorted

 

 

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