Hey troops,

Has anyone had a problem with America Online similar to this.
She purchased 2 download items from us and when she went to press the download button, it brings up the page "Whoops, your session has expired"

She is on dial up and is using the AOL Explorer browser on a PC.
I asked if she could just use the standard IE or Firefox browser, but she said it didn't work on a dial-up connection.
I tried for almost an hour to figure out the problem.... but no dice.

A previous order was made by her for 7 downloads nearly 3 weeks ago and it worked fine (albeit very slow with dial-up of course). I suggest to try another dial-up phone number. I haven't heard if that worked or now. I ended up emailing her the downloads directly, but I'd like to find a solution to this for future orders by her and other customers.



Here's three of the messages the customer wrote me:


<<Thank you for responding. I just came back from work and logged in. I was able to log in the first time, and went to download the new songs. When I clicked on download, it said Whoops! Session has expired, please relog-in. I did. Again it brought me back to the log in page. I entered it again. Same thing, back to the main page login. And yes, I am entering my email and my password correctly without the caps on.

Help!>>

<<I'm not at work, I'm at home on my personal laptop, the same laptop that I bought and downloaded on. I disabled the firewall protection.>>

<<Okay, I got to log in, but when I clicked DOWNLOAD again, it went to this:
http://www.ibacktracks.com/index.php?main_page=time_out
Whoops! Session expired AGAIN!!!

It didn't do this the last time I downloaded the songs. What am I doing wrong? Is it my Internet connection. I'm on AOL dial-up. It worked last time ????>>