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  1. #1
    Join Date
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    red flag I really need a little help guys: USA zone works fine but UK is giving me a problem

    I ship worldwide, USA zone works fine but UK is giving me a problem.

    In the 'Shipping Module' - I've added 'GB' in zone one but when I test an order, I get this message
    "The shipping rate cannot be determined at this time "

    Why won't it recognise GB ? ...I've even tried GB,UK

    I've set up UK in Modules and in Location > Zones.

    I also added a county (Hertfordshire) and ensured both Hetrfordshire and United Kingdom are in the test address but at the checkout point I still get the message
    "The shipping rate cannot be determined at this time".

    Any help would be appreciated!

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
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    27,755
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    Default Re: I really need a little help guys

    In the 'Shipping Module'
    Which one?
    Zen-Venom Get Bitten

  3. #3
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    Default Re: I really need a little help guys

    Sorry...Zone Rates

  4. #4
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    Default Re: I really need a little help guys

    Is the answer to this staring me in the face.

    I'm stuck, I really need some advice, I know my helper is out there, please point me in the right direction.

    In the 'Shipping Module/ zone rates - I've added 'GB' in zone one but when I test an order, I get this message
    "The shipping rate cannot be determined at this time "

    Why won't it recognize GB ? ...I've even tried GB,UK

    I've set up 'UK' in Modules and in Location > Zones.

    I also added a county (Hertfordshire) and ensured both Hetrfordshire and United Kingdom are in the test address but at the checkout point I still get the message
    "The shipping rate cannot be determined at this time".

    Any help would be appreciated!

  5. #5
    Join Date
    Feb 2006
    Posts
    31
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    Default Re: I really need a little help guys: USA zone works fine but UK is giving me a probl

    HI Peewhy
    I'm having the same problem with Australia, and I have AU in the zone
    I have had 2 orders come in where it says the shipping can't be determined at this time, and hope you get an answer, as it should pertain to my problem too.

  6. #6
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: I really need a little help guys: USA zone works fine but UK is giving me a probl

    What are the rate settings?

    What is this set to: Weight, Price or Item count?

    What is in the Cart?
    Linda McGrath
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  7. #7
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    Default Re: I really need a little help guys: USA zone works fine but UK is giving me a probl

    Hello Boston

    I didn't get the help I needed from the forum but tweeked it until it worked!

    What are your settings 'modules' and 'localization' and we'll try to work it out together.

 

 

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