Migration from Linux to Windows installation

[kobra]

One of the motivations in having hosting servies locally in Israel is the local support - 24/7, on the phone and in Hebrew. We use them very seldom, usally only on setup phases, but when we need it, we want it conveniently

Yeah and how is this currently working out with them??

In fairness, if they are not savy about Zen Cart they will be of little assistance.
Sounds as though they do not have the servers setup or provide the tools for you to manage things in a manner that should be required.

In this world, what is wrong with email support? Most providers only use phone for sales visa canned tech responses and sophisticated support ticket systems for technical issues