Sales Tax problem

[skylab001]

I have been placing test orders on our new site and have noticed that the word "Tax" is missing on the checkout pages. This occurs on step 2 of 3 of checkout and step 3 of 3 on checkout.

It shows the word "sub total" and then the shipping type "UPS GROUND" for instance and the it shows the amount for Tax, but the word "Tax" is missing, and then is says "Total" and shows the total.

It is also missing from the email that is sent after the order is placed. I have used the developer toolkit to find many defines for Tax so I would assume it should be there. Can anybody tell me exactly where to look to figure this out.

[fairestcape]

For the email one, take a look in:-

includes\languages\english\checkout_process.php (or the relevant copy in your custom template language folder)

I have the following:-

define('EMAIL_TEXT_SUBJECT', 'Order Confirmation');
define('EMAIL_TEXT_HEADER', 'Order Confirmation');
define('EMAIL_TEXT_FROM',' from '); //added to the EMAIL_TEXT_HEADER, above on text-only emails
define('EMAIL_THANKS_FOR_SHOPPING','Thanks for shopping with us today!');
define('EMAIL_DETAILS_FOLLOW','The following are the details of your order.');
define('EMAIL_TEXT_ORDER_NUMBER', 'Order Number:');
define('EMAIL_TEXT_INVOICE_URL', 'Detailed Invoice:');
define('EMAIL_TEXT_INVOICE_URL_CLICK', 'Click here for a Detailed Invoice');
define('EMAIL_TEXT_DATE_ORDERED', 'Date Ordered:');
define('EMAIL_TEXT_PRODUCTS', 'Products');
define('EMAIL_TEXT_SUBTOTAL', 'Sub-Total:');
define('EMAIL_TEXT_TAX', 'Tax: ');
define('EMAIL_TEXT_SHIPPING', 'Shipping: ');
define('EMAIL_TEXT_TOTAL', 'Total: ');
define('EMAIL_TEXT_DELIVERY_ADDRESS', 'Delivery Address');
define('EMAIL_TEXT_BILLING_ADDRESS', 'Billing Address');
define('EMAIL_TEXT_PAYMENT_METHOD', 'Payment Method');

I'll try to find others...

[fairestcape]

Also...

includes\languages\english\modules\order_total\ot_tax.php


Again, if you have a custom template with this in the appropriate languages folder, that's the one you check.

[skylab001]

I've searched most of my site for MODULE_ORDER_TOTAL_TAX_TITLE because it seems that is the define.

I found it in includes/languages/english/modules/order_total/ot_tax.php but everything seems fine there. I also checked includes\languages\english\checkout_process.php and it seems to be fine. I'm guessing that somewhere the variable is not being passed, but that's just a guess.

[schoolboy]

Get to the offending page(s) and then view source code. See if this throws up any light.

[skylab001]

I did do that, it led me to the page with the code for the tax output. Everything seemed to be fine,, but then again I'm a beginner when it comes to PHP code, so now I've checked what I think are all defines for Tax and any modules or template pages that output Tax and they seem fine, but it still is not there. Any other ideas?

[Kim]

Check you tax configuration in your Admin - make sure you gave your tax a name and description.

[skylab001]

well that was simple, of all the places I didn't look. Thanks!