Cart Quantity Not Saving

[rubear]

Hello - I'm running the latest version of zencart (www.moreonthedoor.com) - I am experiencing a problem when customers change the quantity of a product, but when they go to check-out the quantity reverts back to one. This seems to happen no matter what browser people are using. When you then change the quantity within the cart for the specific product it still reverts back to one.

Any suggestions?

Many thanks
Ru.

[wolfsz]

Hi
I used your cart and that is indeed what happens. My guess is that you have set your Products Quantity: field to "1" and have set Check stock level (admin > Stock) to true.
To test increase Products Quantity: to 1000

[rubear]

Hi Wolfsz

Thanks for your post. The Products Quantity field is "1" and Check stock level set to true - this is the way we always set up our products. Any other thoughts or ideas gladly welcomed!

Thank you!

[wolfsz]

Hi again
If that is your setup then Zencart is doing as it is told. It's only able to ship what you have in stock!!!!!

So to fix it put more stock in or stop ZC from checking the stock level.

[rubear]

Hi there

The problem we experience has nothing to do with zen-cart checking the quantity or stock levels. This is proved if a user clicks the "update" button within the cart. The problem is that on the product page when a user changes the quantity to anything other than one (we have set the max at 5, so any quantity between 2 and 5). When you then press "add to cart" the page takes you to the cart but the quantity has reverted back to one. If the user then changes the quantity in the cart page and then confirms the change by pressing the update button only then does it save.

Any help would be very much appreciated!

Thanks

[wolfsz]

Hi again
I don't want to sound stubbern, however have you tested if increasing the qty to lets say 5 if it then works??