Canada Post module

[matgeek]

Hello,

Make sure Ready to ship is un check on your product pages.

Products Shipping Weight: 0.125
Select Weight Units: kgs
Select Dimensional Units: cm

Length 17
Width 10.40
Height 1.60

Ready to Ship [Do Not Check This Box] Item ships in its original box? (ie: will not be combined in another box for shipping, and no additional packaging costs to be added)

Hrm... well I guess I found the issue. My 'edit product' page does not show these extra fields -- and in fact, seems to be missing the actual DEFINE text for the various items onscreen. I would say something went awry when I originally installed, I will start the process of a full clean install (not going to be fun, but it seems the only solution at the moment).

Thanks for the help Royal! Saved me a bunch of time trying to debug the issue on my own.

[matgeek]

Thanks again for the assistance Royal, after the reinstall everything is running as expected.

Next question. I'm trying to find a solution to make ShipStation work with this plugin and am curious if anyone knows how to access the Box Size that the Canada Post Plugin chooses for the quote? We have 20+ boxes setup in our CP web tool and currently have no idea which box size the shipping quote is for.

[maxwellt]

The Canada Post plug in seems to have stopped working (again). At checkout I'm getting :

"An unknown error occured with the Canada Post shipping calculations. If you prefer to use Canada Post as your shipping method, please contact the Ravenvision Orchid Supplies via Email."

It means that people cant complete the checkout.

And my store is really slow.

Something similar happened earlier this year, but CP fixed it.

Anybody else experiencing this and/or have a suggestion?

Frustrated,
Max

www.ravenvision.ca

[maxwellt]

I've done some more digging. The Plug-in and Canada Post do seem to be talking to each other. The problem came from the number of items in the cart.

A customer informed me of the error. She was unable to complete her purchase as the shipping calculator was throwing an error. When I recreated her order, I got the same error. It seems to have something to do with the quantity of items. Some of are products are quite small and she wanted 200 of one (2 inch item ) and 100 of another (4 inch item). When I reduced the quantity, the error went away. I tweaked the quantities to find the point where the error occurs. This would work: 200 small and 3 larger. So would this 48 small and 200 large. Even these large quantities made the whole order only way 4 kg so excessive weight is not the problem.
Other things I did:
- In my Canada Post profile, I created a huge box that should easily hold the order. (presuming the CP starts using the new box right away) That didn't help.
- I tried reducing the size of the product on the product information page (making them virtually flat), but that also didn't help.


It has left me a little perplexed. Are there other factors besides weight and size of product and size of box? Why should it be limited at all?

Also, I must say, it seems to take a very long time for Canada Post to come up with its shipping estimate. My experiments took hours.

Any insights?

Thanx in advance.
Max

[Northfur]

I've been having issues this past week with the Canada Post shipping module.

Basically, it suddenly has stopped returning results for Priority shipping.
It'll return rates for Xpresspost, Expedited, Small Packet and Tracked Packet. Just suddenly , with no changes made on my admin side and no setting changes made in my sellonline profile/options, it won't return Priority rates for USA customers.

Is there a way to see if Canada Post made yet more changes on their server to end up messing up results?

[soxophoneplayer]

I've been having issues this past week with the Canada Post shipping module.

Basically, it suddenly has stopped returning results for Priority shipping....

I just tested and Priority is missing of my return results as well. (In my case I don't think anyone has ever actually selected it though.)

[Northfur]

Ok, So when I asked on the Canada Post forums https://forums.canadapost.ca/forum/p.../0/106217.page

Apparently they're no longer supporting SellOnline...

So is there any new Canada Post module in development that connects to whatever they decided to switch to?
If they are indeed phasing out their sellonline system for some other system, it's only a matter of time until the current Canada Post shipping module breaks down completely as sellonline disappears.