never mind below. please delete this post. I found what the problem is.
Please help.
Cybersource v.104 seems to work fine with Zencart 1.3.6.
I recently dumbed 1.3.6 and installed 1.3.8. Now Cybersource always gives me this error:
There was a general error. Please double-check your information and try again.
It wraps around like this if it helps:
<body id="checkoutpaymentBody">
<div id="mainWrapper">
There was a general error. Please double-check your information and try again.
<!--bof-header logo and navigation display-->
It did go into the IC3 page, but then returns to the Step 2 of 3 - Payment Information, with the aforementioned error.
Anyone lends me a hand? please............
Thread: Cybersource Error Help! Urgent
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11 Apr 2008, 12:09 AM #1
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Cybersource Error Help! Urgent
Last edited by jack911; 11 Apr 2008 at 12:16 AM.
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5 May 2008, 10:29 PM #2
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Re: Cybersource Error Help! Urgent
Hello Jack,
What did you do to resolve the issue? I am having the same issue right now and can't figure it out.
Thanks for any direction you can give me!
_
Chris
Originally Posted by jack911
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22 May 2008, 08:48 PM #3
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Re: Cybersource Error Help! Urgent
I get the same thing happening everytime someone from Canada orders!?? It just keeps looping back to step 2 of the checkout process. Everyone else in the world processes correctly. Is this a code issue? Or is it Cybersource? I really need to get to the bottom of this, as my customers are mad. They get a lot of customers from Canada, and none can process orders!
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23 May 2008, 03:08 AM #4
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Re: Cybersource Error Help! Urgent
When clicking on the "Confirm your Order" button from step 3 order confirmation, I can see that it goes to https://orderpage.ic3.com/hop/ProcessOrder.do which is CyberSources production server. From there the error message mentioned above is returned. The error message is contained in includes/modules/payment/cs.php.
So what I cannot determine is whether the information is being passed to cybersource but is somehow in a bad format, or if the error message is being returned by cs.php before ever getting to Cybersource.
... and why only for canadian orders?!
This is driving me nuts!
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29 May 2008, 04:32 PM #5
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Re: Cybersource Error Help! Urgent
I'm still having this problem. And yes, its with Canadian orders only. Was anyone able to resolve this?
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29 May 2008, 04:36 PM #6
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Re: Cybersource Error Help! Urgent
I started a new thread specific to our issue yongkoom:
http://www.zen-cart.com/forum/showthread.php?t=98992
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30 May 2008, 05:25 AM #7
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Re: Cybersource Error Help! Urgent
ccheney,
As of this morning I was able to figure out how to process Canadian orders, but to be very honest, I am still not exactly sure why the fix worked. Here is exactly what I did this am to make it work.
I upgraded the cybersource module to v1.04 and created a new HOP file. I then ran a test order and unfortunately it did nothing.
What did seem to fix it though was changing the two digit iso code for Canada to CD rather than CA.
I really dont know enough about the code to say for sure, but I think there is an issue with the Canadian address format creating confusion between (CA)lifornia and (CA)nada.
I have run a couple orders successfully since this am, but I will be keeping an eye out to be sure.
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9 Dec 2008, 03:25 AM #8
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Re: Cybersource Error Help! Urgent
Hey, has anyone found out the repair for this? I'm in test mode now and it's giving me this same error: goes to https://orderpagetest.ic3.com/hop/ProcessOrder.do (the top bar says System Error with a blank page, and then it routes me back to the payment page with "There was a general error. Please double-check your information and try again."
I already tried changing the Canada (CA) to Canada (CD) and that doesn't work; I also went to the other thread talking about Canadian provinces. Neither seems to get rid of this error.
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