Cybersource Error Help! Urgent

10 Apr 2008, 23:09

#1

New Zenner

Join Date:: Nov 2006
Posts:: 17
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Cybersource Error Help! Urgent

never mind below. please delete this post. I found what the problem is.

Please help.
Cybersource v.104 seems to work fine with Zencart 1.3.6.
I recently dumbed 1.3.6 and installed 1.3.8. Now Cybersource always gives me this error:
There was a general error. Please double-check your information and try again.

It wraps around like this if it helps:

<body id="checkoutpaymentBody">

<div id="mainWrapper">

There was a general error. Please double-check your information and try again.



It did go into the IC3 page, but then returns to the Step 2 of 3 - Payment Information, with the aforementioned error.
Anyone lends me a hand? please............

05 May 2008, 21:29

#2

ccheney

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Join Date:: May 2008
Posts:: 8
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Re: Cybersource Error Help! Urgent

Hello Jack,

What did you do to resolve the issue? I am having the same issue right now and can't figure it out.

Thanks for any direction you can give me!

_
Chris

jack911:
never mind below. please delete this post. I found what the problem is.

Please help.
Cybersource v.104 seems to work fine with Zencart 1.3.6.
I recently dumbed 1.3.6 and installed 1.3.8. Now Cybersource always gives me this error:
There was a general error. Please double-check your information and try again.

It wraps around like this if it helps:

<body id="checkoutpaymentBody">

<div id="mainWrapper">

There was a general error. Please double-check your information and try again.



It did go into the IC3 page, but then returns to the Step 2 of 3 - Payment Information, with the aforementioned error.
Anyone lends me a hand? please............

22 May 2008, 19:48

#3

yongkoom

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Join Date:: May 2007
Posts:: 30
Plugin Contributions:: 0

Re: Cybersource Error Help! Urgent

I get the same thing happening everytime someone from Canada orders!?? It just keeps looping back to step 2 of the checkout process. Everyone else in the world processes correctly. Is this a code issue? Or is it Cybersource? I really need to get to the bottom of this, as my customers are mad. They get a lot of customers from Canada, and none can process orders!

23 May 2008, 02:08

#4

yongkoom

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Re: Cybersource Error Help! Urgent

When clicking on the "Confirm your Order" button from step 3 order confirmation, I can see that it goes to https://orderpage.ic3.com/hop/ProcessOrder.do which is CyberSources production server. From there the error message mentioned above is returned. The error message is contained in includes/modules/payment/cs.php.

So what I cannot determine is whether the information is being passed to cybersource but is somehow in a bad format, or if the error message is being returned by cs.php before ever getting to Cybersource.

... and why only for canadian orders?!

This is driving me nuts!

29 May 2008, 15:32

#5

ccheney

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Join Date:: May 2008
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Re: Cybersource Error Help! Urgent

I'm still having this problem. And yes, its with Canadian orders only. Was anyone able to resolve this?

29 May 2008, 15:36

#6

ccheney

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Join Date:: May 2008
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Re: Cybersource Error Help! Urgent

I started a new thread specific to our issue yongkoom:
http://www.zen-cart.com/forum/showthread.php?t=98992

30 May 2008, 04:25

#7

yongkoom

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Join Date:: May 2007
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Re: Cybersource Error Help! Urgent

ccheney,
As of this morning I was able to figure out how to process Canadian orders, but to be very honest, I am still not exactly sure why the fix worked. Here is exactly what I did this am to make it work.

I upgraded the cybersource module to v1.04 and created a new HOP file. I then ran a test order and unfortunately it did nothing.

What did seem to fix it though was changing the two digit iso code for Canada to CD rather than CA.

I really dont know enough about the code to say for sure, but I think there is an issue with the Canadian address format creating confusion between (CA)lifornia and (CA)nada.

I have run a couple orders successfully since this am, but I will be keeping an eye out to be sure.

09 Dec 2008, 02:25

#8

3apples

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Join Date:: Dec 2008
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Re: Cybersource Error Help! Urgent

Hey, has anyone found out the repair for this? I'm in test mode now and it's giving me this same error: goes to https://orderpagetest.ic3.com/hop/ProcessOrder.do (the top bar says System Error with a blank page, and then it routes me back to the payment page with "There was a general error. Please double-check your information and try again."

I already tried changing the Canada (CA) to Canada (CD) and that doesn't work; I also went to the other thread talking about Canadian provinces. Neither seems to get rid of this error.