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  1. #1
    Join Date
    Apr 2008
    Posts
    2
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    0

    Default Not Receiving Order Confirmation

    Hi,
    We have just installed zen cart for our online store and are having some problems with confirmation emails. we have had 2 orders come in so far but have rec'd no confirmation or invoice copy by zen cart sent to our admin email. Consequently, we do not know what the buyer has ordered. We are receiving payment confirmatiopn via paypal, but that is all. Honestly as new users we have scoured everything we can logically imagine would remedy this but to no avail. We would much appreciate if someone could be kind enough to point us to the right direction where we should be working with this function so we can receive copies of the customer orders.
    Thank you so much!

  2. #2
    Join Date
    Mar 2008
    Location
    Cape Town & London (depends on the season)
    Posts
    2,975
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    0

    Default Re: Not Receiving Order Confirmation

    What about your other e-mail functions - on the Contact Us section... Are these working?

  3. #3
    Join Date
    Apr 2008
    Posts
    2
    Plugin Contributions
    0

    Default Re: Not Receiving Order Confirmation

    yes all other emails are working and it appears to us we have order notifications set up, just not recieving them for some reason.... any help would be so appreciated.

  4. #4
    Join Date
    Mar 2008
    Location
    Cape Town & London (depends on the season)
    Posts
    2,975
    Plugin Contributions
    0

    Default Re: Not Receiving Order Confirmation

    Check your server error log. Place a couple of dummy orders first, then check the log. This could be a corruption of a php file.

 

 

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