Order missing items purchased

[lviper]

I have a problem and haven't been able to find an answer. Maybe I just don't have the right search terms, but here is my problem.

I'm using ZC 1.3.7 with Authorize.net for payments. I have an order that was placed and the customer was charged through auth.net. The problem is the order in ZC Admin shows the order total but no products. Auth.net shows the product that was ordered, but ZC does not.

I looked directly in the database and the Orders table shows the order, order number 1876. But if I look in the orders_products table, order_id skips over 1876. I see 1875 and 1877.

Any idea as to where I should start loking for the problem? As far as I can tell, this is the only order like this. But I haven't focused on looking for others. I only knew about this one because the customer called wanting to know where their order was.

We use StoneEdge Order Manager and it never downloaded the order so we missed it. Will have to start comparing auth.net emails with downloaded orders.

[lviper]

I guess no one else has experienced this sort of problem? Do any of you have an idea as to where I could look for what may have caused this problem?

[kobra]

There is a search tool above:
http://www.zen-cart.com/forum/showthread.php?t=92898

[lviper]

There is a search tool above:
http://www.zen-cart.com/forum/showthread.php?t=92898

Thanks for the link but that isn't my problem. I'm not getting duplicate orders using the same order number. My problem is an order that was placed does not show any items in ZC.

I have an order that someone placed for a total of $61.48. In ZC the order shows the total but no items under products. If I look at the same order in Auth.net I see the 3 items they ordered.

So the products ordered got transmitted to auth.net but they weren't saved in ZC.

[kobra]

The title of the thread is

Help! Orders being processed by Authorize.net but not showing up in ZenCart Orders

Did you read all of the thread - many times others pop in with unrelated issues

[lviper]

The title of the thread is

Did you read all of the thread - many times others pop in with unrelated issues

I don't want to sound dumb here, but yes, I have read the whole thread. In fact, I've read it again and one more time for good measure. But I still don't see where it addresses my problem.

It does address the problem where it's possible orders processed through auth.net can use duplicate order numbers resulting in one of the orders not showing up in ZC. But my order is in fact in ZC and is not using a duplicate order number.

The problem with my order in ZC is the products they purchased is not in ZC. I just had to look in auth.net to see what they ordered. ZC showed me an order with the subtotal, shipping and grand total. But no product.

[nunon]

Hello! I'm also using ZC 1.3.7 (and Authorized.Net) and have the same problem: some orders have the total sum but "Products Ordered: 0". In Auth.net I can see what was purchased but when it happens for money order I'm forced to ask the customer about what he has purchased Has somebody resolved this issue? Do you know the way to find the bug? Do you need any additional information about the issue?

[kobra]

lviper & nunon,

Read the thread - - What do your logs contain?