16 Apr 2008, 19:08
#1
New Zenner
- Join Date:
- Aug 2006
- Posts:
- 35
- Plugin Contributions:
- 0
Order missing items purchased
I have a problem and haven't been able to find an answer. Maybe I just don't have the right search terms, but here is my problem.
I'm using ZC 1.3.7 with Authorize.net for payments. I have an order that was placed and the customer was charged through auth.net. The problem is the order in ZC Admin shows the order total but no products. Auth.net shows the product that was ordered, but ZC does not.
I looked directly in the database and the Orders table shows the order, order number 1876. But if I look in the orders_products table, order_id skips over 1876. I see 1875 and 1877.
Any idea as to where I should start loking for the problem? As far as I can tell, this is the only order like this. But I haven't focused on looking for others. I only knew about this one because the customer called wanting to know where their order was.
We use StoneEdge Order Manager and it never downloaded the order so we missed it. Will have to start comparing auth.net emails with downloaded orders.
I'm using ZC 1.3.7 with Authorize.net for payments. I have an order that was placed and the customer was charged through auth.net. The problem is the order in ZC Admin shows the order total but no products. Auth.net shows the product that was ordered, but ZC does not.
I looked directly in the database and the Orders table shows the order, order number 1876. But if I look in the orders_products table, order_id skips over 1876. I see 1875 and 1877.
Any idea as to where I should start loking for the problem? As far as I can tell, this is the only order like this. But I haven't focused on looking for others. I only knew about this one because the customer called wanting to know where their order was.
We use StoneEdge Order Manager and it never downloaded the order so we missed it. Will have to start comparing auth.net emails with downloaded orders.
