Quote Originally Posted by lovelyland View Post
Hi,

I have installed the reward module and everything worked fine. I made a test order and received pending points. After changing the status to dispatched the points were moved to earned points. I then made a 2nd order and successfully redeemed the points but noticed I didn't get any points for the 2nd order.
I have tried to make a lot of test orders as a different customer, when I put an item to the shopping basket I can see a number of points for products in basket. However, when I place an order I receive no points at all.
I have tried all different settings (point status single/advance etc.) but cannot get it work. I get no error message at all. Please help as I have no idea what to do now.
I can't see to find Reward Point Mod Diagnostic Tool anywhere. The link http://www.omnicia.com/rpd.zip doesn't work though.

Thanks a lot
Sorted.
I had the reward points display module (in order total) turned off. When I turned it on it worked fine.
However, for some reason I can't have the two modules (reward points and reward points discount) in use together.
When I turn one module on the other one is automatically disabled. Any idea why?