Return Authorization Module - help please

[ooakllc]

I think I uploaded Mod. correctly but have the following problems:
- Link in Information side box reads:BOX_INFORMATION_RETURNS
- upon clicking link one ends up on a page reading : Page Not Found

Custom 404 Error Page
- the Return Authorization is not found in the site map.

In my ZenAdmin the Return Authorization is listed under "configure"
- it is not in my define pages under Tools ( not sure if it should be there)

Can any one help this new zenner out of this jam?
Thanks in advance.
Tom

site: AcornVitamins.com

[clydejones]

I think I uploaded Mod. correctly but have the following problems:
- Link in Information side box reads:BOX_INFORMATION_RETURNS
- upon clicking link one ends up on a page reading : Page Not Found

Custom 404 Error Page
- the Return Authorization is not found in the site map.

In my ZenAdmin the Return Authorization is listed under "configure"
- it is not in my define pages under Tools ( not sure if it should be there)

Can any one help this new zenner out of this jam?
Thanks in advance.
Tom

site: AcornVitamins.com

make sure you have uploaded ALL the necessary folders/files

includes/extra_datafiles/returns_filenames.php
includes/languages/english/extra_definitions/YOUR_TEMPLATE/returns_defines.php
includes/languages/english/YOUR_TEMPLATE/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/YOUR_TEMPLATE/define_returns.php
includes/modules/pages/returns
includes/templates/YOUR_TEMPLATE/templates/tpl_returns_default.php
includes/templates/YOUR_TEMPLATE/css/returns.css

The YOUR_TEMPLATE folders should be renamed to match the name of your custom template (clean_business)

[ooakllc]

Thank you for the quick response. I was missing the files you directed me to check and have since added them.

-return authorization now comes up in the title of every "info link" after clicking on it.
-still error 404 page not found for RA
-Side box BOX_INFORMATION_RETURNS still there

Is there something else I may have done incorrectly?
Thanks, Tom

[clydejones]

Thank you for the quick response. I was missing the files you directed me to check and have since added them.

-return authorization now comes up in the title of every "info link" after clicking on it.
-still error 404 page not found for RA
-Side box BOX_INFORMATION_RETURNS still there

Is there something else I may have done incorrectly?
Thanks, Tom

It still appears that you haven't uploaded ALL the necessary files or they are not in the proper directories.

they should be located in your custom template folder(s) (clean_business)

includes/extra_datafiles/returns_filenames.php

includes/languages/english/extra_definitions/clean_business/returns_defines.php
includes/languages/english/clean_business/returns.php
includes/languages/english/html_includes/define_returns.php
includes/languages/english/html_includes/clean_business/define_returns.php
includes/modules/pages/returns
includes/templates/clean_business/templates/tpl_returns_default.php
includes/templates/clean_business/css/returns.css

[ooakllc]

Clyde,
I have re-checked twice and all files are where they are supposed to be and present in clean_business.

Still get error 404 and side box says BOX_INFORMATION_RETURNS.

Any thoughts?

Thank you,
Tom

[clydejones]

Clyde,
I have re-checked twice and all files are where they are supposed to be and present in clean_business.

Still get error 404 and side box says BOX_INFORMATION_RETURNS.

Any thoughts?

Thank you,
Tom

Check your PM

[ooakllc]

Resolution: Incorrect naming of YOUR_TEMPLATE files. I renamed them my-template instead of my_template which is what it should have been.

Clyde was nice enough to fix this issue (probably other mistakes I made as well but was kindly not told about them.)

Thank you.
Tom

[mychicboutique]

im still having this problem.. 404 page not found when i click on returns. it was working fine then i did a test run and after that i got the error. i rename all folders (red_passion) still no dice. i checked all folders individually and every thing is in place. i have no problems on the admin side. my site is www.secretrisque.com using 1.39f. help pleasee..

[clydejones]

im still having this problem.. 404 page not found when i click on returns. it was working fine then i did a test run and after that i got the error. i rename all folders (red_passion) still no dice. i checked all folders individually and every thing is in place. i have no problems on the admin side. my site is www.secretrisque.com using 1.39f. help pleasee..

make sure you've uploaded the following file(s) / folder(s)

includes/modules/pages/returns/header_php.php