PayPal IPN issues with Auto Return

[DrByte]

Now i want to know if the first post, about checking options, would help in this issue of receiving payments but no order.

As the post you referred to says, if the customer elected to pay with CC but not with a PayPal account, then if they didn't click the button to say yes or no to create an account after the purchase was made, sorry, your store will never see the order.

Express Checkout doesn't have that problem.

[mypashop]

Thanks for suggesting to switch over to express-checkout.
I will go through the docs for that.
In the meantime i changed the "paypal account optional" setting to OFF,
and will add some text on the confirmation page that tells the user to come back to the site using the return link.
It's great to understand what this problem is about. Great thread. Thanks to all & Mountain Mama.

[ipaulpro]

Wait. . . so thats it?

Our options are:

a. Use express checkout or PayPal Pro

b. Put a disclaimer on the confirmation page reading "When you complete your order at PayPal, be sure to return to the our site to complete the transaction" in the hopes that they may actually follow complex directions??

These are miserable options. The former is not for everyone, and the latter is a joke. How is one supposed to follow conversion statistics this way? there's got to be something we're missing here. Accepting non-member credit cards through PayPal IPN is absolutely necessary for my client.

I was trying to find out why orders were not showing up in Analytics, which is definitely a problem. But to hear about the loss of information, lack of direction in the IPN (no account) process is far more serious.



- Paul

[bryntowns]

Same problem here - payments but no orders to go with them so having to contact my clients - terrible! I need to take credit and debit cards as well as paypal payments - any change to the status of the problem?

[ssp711]

i also have the order lost problem in my store.

i just wonder, why the paypal checkout (normal one) do not included the store ORDER ID and the order centent in the paypal remarks field?

can anyone direct me to this?

even we got the order normally, sometimes when we check the paypal payment.

besides the TXN ID, we also want to use the ORDER id to find something.

but the zen cart paypal payment only included the zenid

what is the purpose?

[paulm]

If you only have this once in a while you can try the Paypal Session Viewer version with pushorder feature:
http://www.zen-cart.com/forum/showthread.php?t=98343

[ssp711]

thanks paulm,
i download it the page is more than 100 pages....

its really better to have the search function.

but its a nice script~

thanks

[Merlinpa1969]

ssp711,

Zen Cart cant send the order ID to paypal, this is not created till the purchase comes back.

[trillion]

I'm new to Zen Cart and still testing in the PayPal Sandbox. Everything was working great up to two days ago. Since then, none of my orders go through even though I'm getting notification of being paid. After reading this thread, I tried making sure I (as the test customer) returned to my website -- order still didn't go through. Then I tried turning off my PayPal account optional setting -- order still didn't go through. I'll keep tracking this thread in hopes I'll discover something that will help. My products are all downloadable. Is there anything I might have set incorrectly that could cause this problem.

[DrByte]

Are you aware that PayPal has been having some technical problems with their IPN system in the last few weeks? It's been rotating back and forth between the live system and the sandbox.