Anyhone having intermittent ZIP code issues with USPS?

[stevensmedia]

One of my shops displays an error about an incorrect ZIP code on checkout via Authorize.net. The error is intermittent. Sometimes I can generate it, other times checkout proceeds normally. Users have been reporting the issue, and can't complete their orders when the error surfaces. I tested using ZIP/PC codes from locations all around the world. I received the error on US ZIPs specifically. The intermittent nature of the problem makes this difficult to track down. Has anyone else experienced this?

[Kim]

Are you using 5 digit or 9 digit? Is there a pattern you have been able to reproduce?

[jeking]

One of my shops displays an error about an incorrect ZIP code on checkout via Authorize.net. The error is intermittent. Sometimes I can generate it, other times checkout proceeds normally. Users have been reporting the issue, and can't complete their orders when the error surfaces. I tested using ZIP/PC codes from locations all around the world. I received the error on US ZIPs specifically. The intermittent nature of the problem makes this difficult to track down. Has anyone else experienced this?

I use anet but have not had any issues. Good luck getting it sorted out though.

[stevensmedia]

Oops, I meant USPS, not Authorize.net!

Tonight, I can't generate the error at all. I have several International addresses set up in my test account, but I seem to remember only being able to generate the error on a US ZIP code. I am using 5 digit.

There is no discernible pattern otherwise. Sometimes it happens, other times it doesn't. This indicated to me the possibility of a problem on USPS' side, as opposed to ZenCart.

Sales have slowed in the past couple of months, and it's hard to know if this is a cause or not. We've had some people pick up the phone and call in their orders, but how many people are just abandoning their carts upon seeing this error?

I'll keep an eye on this, but if anyone else notices something similar, please do post here about it!

[stevensmedia]

I managed to generate the error just now, using "Kingsport, TN 37663":

We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)

I am also getting it using "Watsonville, CA 95076" but non-US ZIP/PC codes are fine.

If this proceeds as it normally does, I should have no further problems if I just wait a bit. I will check this out again a little later and report back...

[stevensmedia]

Hmm, the error is persisting this morning. I just get that USPS error when I use US (domestic) shipping addresses.

Here are my settings for the USPS module:

Enable USPS Shipping
True

Enter the USPS Web Tools User ID
###########

Which server to use
production

Handling Fee
2

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
1

All Packages are Machinable
True

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
Express, Priority, First Class, Parcel, Media

International Shipping Methods
Global Express, Express Mail Int, Priority Mail International, First-Class Mail Int

Debug Mode
Off

Any ideas?

[Ajeh]

Are you continuing to have problems today?

What weight are you shipping?

Can you in anyway make this happen on demand?