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  1. #1

    red flag Urgent: Checkout Blank

    Hello - For some reason when you go to click on checkout the header, left column and footer stay but the middle goes blank. Does anyone know why this would be happening? Please let me know. Thanks!

  2. #2
    Join Date
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    Default Re: Urgent: Checkout Blank

    If you are speaking about CleverShoppers, it works for me.
    A little help with colors.
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  3. #3

    Default Re: Urgent: Checkout Blank

    No I am speaking about a test site

  4. #4
    Join Date
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    Default Re: Urgent: Checkout Blank

    Something you've done has caused a PHP error.

    Troubleshooting blank pages: https://www.zen-cart.com/tutorials/index.php?article=82 ... esp part 2(a).
    .

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    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  5. #5

    Default Re: Urgent: Checkout Blank

    Quote Originally Posted by DrByte View Post
    Something you've done has caused a PHP error.

    Troubleshooting blank pages: https://www.zen-cart.com/tutorials/index.php?article=82 ... esp part 2(a).
    I have gone back to the template_fault templates files for the checkout and haven't touched anything that controls the logic and the problem is still present. It is still going to be worth going through that page?

    Thanks for your help!

  6. #6
    Join Date
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    Default Re: Urgent: Checkout Blank

    Well, you're a lot more familiar with all the changes you've made to all the files on your site than I am ... so ... unless you care to enumerate every change you've made to every file anywhere in the code, you're better off using the supplied tool which will point you to the exact place where the error/errors are occurring.
    In my opinion using the supplied tool is much faster and more efficient. I'm really not that good with guessing what you might have changed ...
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7

    Default Re: Urgent: Checkout Blank

    Alright I will give it a go. Thanks for all of yalls input!

  8. #8

    Default Re: Urgent: Checkout Blank

    Alright, the tool brought up my errors. I would rather not post them on here as it would breach security but how could I solve these problems cause they don't mean much to me.

  9. #9

    Default Re: Urgent: Checkout Blank

    Here is the public version of what test errors came back.

    PHP Warning: require(tpl_checkout_default.php): failed to open stream: No such file or directory in tpl_main_page.php on line 128

    PHP Warning: require(tpl_checkout_default.php): failed to open stream: No such file or directory in tpl_main_page.php on line 128

    PHP Fatal error: require(): Failed opening required 'includes/templates/template_default/templates/tpl_checkout_default.php' in tpl_main_page.php on line 128

    all that line 128 reads is:

    <?php
    /**
    * prepares and displays center column
    *
    */
    require($body_code); ?>
    Does anyone understand why this would be causing a problem?

  10. #10
    Join Date
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    Default Re: Urgent: Checkout Blank

    Quote Originally Posted by cs_jono View Post
    Here is the public version of what test errors came back.

    PHP Warning: require(tpl_checkout_default.php): failed to open stream: No such file or directory in tpl_main_page.php on line 128
    That's telling you that when tpl_main_page.php followed its instructions to open the tpl_checkout_default.php file, it couldn't find it.

    So, that means you're missing the tpl_checkout_default.php file.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

 

 
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