PHP E-Mail Transport error

[Davidk700]

when I set the E-Mail Transport method to PHP I get this error when I complete an order ...

2013 Lost connection to MySQL server during query
in:
[select customers_email_format from newsite_customers where customers_email_address= '[email protected]']

2006 MySQL server has gone away
in:
[select count(*) as total from newsite_sessions where sesskey = 'XXXXXXX']

any ideas??

[DrByte]

What happens if you set it to something *other than* "PHP" ?
Is this a "new" problem?
Is this on a new install or part of an upgrade?
What other problems are you encountering on the site?

[Davidk700]

only the php option gives that error
it's an old site that i put onto a new hosting server (godaddy.com)
only this problem at this time
PLEASE see if you can help on this its very urgent

thanks!!!

[Davidk700]

would this help?
http://help.godaddy.com/article/951?

[Stuff4Toys]

David, Thanks for letting me log into your system.

Looks like this is a NEW install of 1.3.7.1 and it looks as if you have overwritten the classic template with your mods. Did you copy files from an older version over the top of the fresh install?

Your mail config is setup exactly like my 3 Zen-Cart Installation on GoDaddy and 1 Zen-Cart installation on a WinXP server in my computer room and all work just fine.

The only difference is I have the following set up as "Yes" and "HTML"
Emails must send from known domain? No
Email Admin Format? TEXT

The only other real difference is that I am running on PHP version 4.3.11 and You are using 5.2.5

JOhn ><>

[DrByte]

It's unlikely to be a problem with mail.

The mail section of the code is reporting that it encountered a closed database when it was attempting to being preparing an email message.

This means that something happening *before* attempting to send the email is causing a long-enough delay to close the database.

So, something you're doing in the checkout process is causing the problem.