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  1. #1
    Join Date
    Jan 2008
    Location
    Roswell, Ga USA
    Posts
    144
    Plugin Contributions
    0

    Default returns authorization email issue

    i have it loaded and go through the motions to get the rma and it looks good until your submitting the rma.

    the error.

    Email Error: SMTP Error: The following recipients failed: RMA_EMAIL

    i can send email from the admin pages to all customers and that goes through, a customer makes an order and completes that and they also receive emails.
    so i know the email part is working.

  2. #2
    Join Date
    Nov 2005
    Location
    Colorado Springs, CO USA
    Posts
    7,033
    Plugin Contributions
    31

    Default Re: returns authorization email issue

    Quote Originally Posted by d1rage5 View Post
    i have it loaded and go through the motions to get the rma and it looks good until your submitting the rma.

    the error.

    Email Error: SMTP Error: The following recipients failed: RMA_EMAIL

    i can send email from the admin pages to all customers and that goes through, a customer makes an order and completes that and they also receive emails.
    so i know the email part is working.
    This problem is corrected in the newest version but this should correct it.

    Just unzip the file and upload the entire includes folder to your server

    Attachment 3875
    Last edited by clydejones; 31 Dec 2009 at 02:32 AM.

  3. #3
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,691
    Plugin Contributions
    11

    Default Re: returns authorization email issue

    Quote Originally Posted by d1rage5 View Post
    Email Error: SMTP Error: The following recipients failed: RMA_EMAIL
    Zen is presenting a variable for one of two reasons. It is either not defined or defined incorrectly.
    Since RMA_EMAIL is not a standard variable for Zen, it is most likely in the Return Authorization add on.
    Go back through the install and make sure you've got everything in its place.

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