Authorize.net Basic Questions

[DrByte]

I am using Authorize.net to accept payments and have a few questions.

1. We setup several order status options including Received, Payment Accepted, Payment Denied, Processing, and Returned. What sort of integration does Authorize.net provide as far as: can it set to payment accepted or denied? What if someone returns something--can the order be set to returned?

2. From when an order is placed how long does it take for it to possibly set the order status if the above is possible?

3. If this is not possible, how am I supposed to handle verifying that the money came through and I can ship?

Thanks!

If the payment is accepted, the order is saved. If it's rejected/denied, then the order won't even be stored; instead, the customer is prompted to enter a valid payment method.

If you have configured it to authorize-only, then the order will be saved with a status of "Pending" by default (which you can change). Or if set to capture directly, it will be set to "Processing" by default (again, you can change this in the module settings in ZC admin).

If you do a return, you'll have to manually change the order status yourself, as Zen Cart doesn't currently handle returns.

With any transaction, if you believe you need to verify the payment, you can log into your authorize.net console and check the payment details yourself. You can also "capture" any authorized-only transactions from there ... but you'll have to manually update the Zen Cart side if you do it that way.