Problem with Discount Vouchers

[philip56]

Hi.

I want to offer my new customers a 10% Discount Voucher. My problem is that the welcome email offers a code from a voucher that I have made inactive. When the customer enters that code into their trolley it is rejected.

Can anyone please offer some advice.

Many thanks

Philip

[Ajeh]

If you are setting up a Discount Coupon to be sent with new accounts being created, you need to create a valid code that is active ...

Once deactivated, you cannot re-enable a Discount Coupon ...

You can, however, make a copy of it and assign a new code to it ...

If you have to make active one you disabled and changed your mind on, you will have to modify the database table via phpMyAdmin ...

In the coupons table you will see a field called:
coupon_active

This needs to have in it a Y to be active, a N means it is inactive ...

[philip56]

If you are setting up a Discount Coupon to be sent with new accounts being created, you need to create a valid code that is active ...

Once deactivated, you cannot re-enable a Discount Coupon ...

You can, however, make a copy of it and assign a new code to it ...

If you have to make active one you disabled and changed your mind on, you will have to modify the database table via phpMyAdmin ...

In the coupons table you will see a field called:
coupon_active

This needs to have in it a Y to be active, a N means it is inactive ...

Many thanks for that. I'll give it a go.

Philip

[philip56]

Many thanks for that. I'll give it a go.

Philip

Right, I've reactivated the voucher by editing the database but things are no better. What can I try next - supposing I delete the vouchers from the database - would that help?

Regards

Philip

[philip56]

Problem solved! I hadn't set up a list of allowed categories for that voucher.

Thanks again

Philip