Create Account Form broken...Help!!

[rwoody]

I was out of town (figures) for two days.. while gone one of my customer's not on my server suddenly had their create account page break. The form will not accept data and all the fields are about two characters long!!

Now what I see that is different is the ISP has gone to PHP5 (was PHP4+ when I left). I've search every where on the forums and I've not heard of anyone having this issue!! I really need help.. just got off a plane and am bushed... but I need to fix this... can anyone help?

Here's a link to the site

[kobra]

What Zen Cart Version?

[rwoody]

Oh... thank you for checking in on this one!! Its 1.3.8a - I tried before I laid down for awhile to reload another set of files in a subdirectory and did a fresh install and check the form out with just the classic template - and yep it's broke. Has to be the upgrade to PHP5. To be exact it is Php 5.2.5.

Ruth

[rwoody]

I thought I would add a bit more information - in checking other forms are broken also - except the Contact Us form. It seems to be fine However when I checked the address book - it has the same problem - tiny fields and they will not accept input. Only the radio buttons and drop downs work on the create account. I am just baffled. I've been searching the web for form issues with version of PHP 5.25 and haven't found my exact problem yet.

Hopefully someone has some thoughts on this.

[Ajeh]

This is a database issue where your hosting site needs to fix the communication of the database structure to pickup the size of the fields ...

There are a few posts about this running around, but I cannot recall where those went off the top of my head ...

More or less the database is not reporting back the field size ...

[rwoody]

There was no change to the db - Odd that it would just start doing this...the customer is moving to another server and I'm rebuilding the shop. This was one of the most profitable of all my customer's sites... and to say the least he is really upset. Wish I could have figured out how to fix the issue to get him back up faster - its a huge db so moving it is a pain. I've tried everything to fix the existing setup to no avail.

Thanks so much for getting back to me.

Ruth

[Ajeh]

There is a setting that the hosting site needs to fix on the server so that the database is reporting back the right information about the structure ...

I just cannot recall the setting that is not correctly configured by the hosting site for the server that causes this ...

[Website Rob]

I cannot see where upgrading to PHP 5 would cause this type of problem. It is possible though, if mySQL was upgraded from 4.x to 5.x.

Also, did your Client perhaps change some settings in:
Admin > Configuration > Minimum Values

[Website Rob]

Just looked at the site and there is no problem with the Hosting account. The Form page, for Login / Create Account, is working properly. The problem is the code used is not the default code nor usable code actually. Someone has changed things within the current Template files to make the Form for the above page, pretty much unusable.

Example

Current Template code:
<label class="inputLabel" for="firstname">First Name:</label>
<input type="text" name="firstname" size = "1" maxlength = "0" id="firstname" /><span class="alert">*</span><br class="clearBoth" />

Default code:
<label class="inputLabel" for="firstname">First Name:</label>
<input type="text" name="firstname" size = "33" maxlength = "32" id="firstname" /><span class="alert">*</span><br class="clearBoth" />

If you switch to the 'classic' Template you'll probably find everything works / displays as it should.