Rustic Template Support Thread

[clydejones]

Hello Clyde,

I downloaded your 'Rustic' template from (sorry, site offline), installed it and it shows up but I can't get my site template to change to the Rustic. Thought I may have had a bad download, I found it again on your site I believe so I downloaded it again from there and installed it again according to instructions and when I click on Tools and go to the template installer, it shows as being there but after I go through the process to use it, my original template is still there, the Rustic one doesn't show up.

Can you possibly advise what I should check or do, I'm new to ZC and am trying to learn it so that I can move my existing store over to it.

My URL for the Zen Cart is rivercityemporium.com. I just got it installed the other day but have decided to change themes and thought the Rustic one would go better with the product lines I'm going to carry on it.

Thanks for any help you can send my way,

Jim

From your description, it sounds like it wasn't installed correctly.

follow the instruction for uninstalling the template

and then try the install again.

Just FTP the includes folder to your server where you have Zen Cart installed.

[RiverCity]

Thanks Clyde,

I followed your instructions and deleted all the files and then reinstalled the copy I received from your website and I still can't get it to change from the Glacial Age template to the Rustic one.

I feel comfortable that I've installed it correctly according to the instructions so I must be not completing all the steps in my admin to make the change, I'll try to find the instructions to do that and retry it.

Thanks for the help,

Jim

[clydejones]

Thanks Clyde,

I followed your instructions and deleted all the files and then reinstalled the copy I received from your website and I still can't get it to change from the Glacial Age template to the Rustic one.

I feel comfortable that I've installed it correctly according to the instructions so I must be not completing all the steps in my admin to make the change, I'll try to find the instructions to do that and retry it.

Thanks for the help,

Jim

admin -> tools -> template selection

click the edit button

Select the template from the dropdown menu

click update

admin -> tools -> layout boxes controller

scroll to the bottom of the page

click the reset button

[RiverCity]

Ok, apparently I have another problem, that's the exact steps I took, I even deleted all the files and did the whole thing again from scratch and the Glacial Age template is still showing. I've even cleared my cache in the browser thinking the page just didn't reload.

I unzipped your file, uploaded the 'includes' folder to the public-html directory, then went into the admin and followed the two steps, everything looked normal until I clicked the refresh button at the bottom of the Layout Boxes Controller page, after clicking it, the top of the page still said it was Glacial Age, not Rustic.

I'll keep working on it,

Thanks again,

Jim

[clydejones]

Ok, apparently I have another problem, that's the exact steps I took, I even deleted all the files and did the whole thing again from scratch and the Glacial Age template is still showing. I've even cleared my cache in the browser thinking the page just didn't reload.

I unzipped your file, uploaded the 'includes' folder to the public-html directory, then went into the admin and followed the two steps, everything looked normal until I clicked the refresh button at the bottom of the Layout Boxes Controller page, after clicking it, the top of the page still said it was Glacial Age, not Rustic.

I'll keep working on it,

Thanks again,

Jim

Did you install the latest security patch before installing the template.

If so go back and get the latest updated version of the security patch and install that.

[RiverCity]

Security Patch? No haven't done that but will right now and retry the install.

Thanks for the info, will let you know if it works this time.

Thanks
Jim

[RiverCity]

I'm sorry for bothering you on this and I really appreciate the help but I understand if you are busy.

I installed the security patch according to the instructions, tried the admin was able to bring it up ok so that tested good, tried to bring up my site and nothing happened, just a blank page. Went back in and made the correction to the html_output.php file as per the patch instructions, still no page coming up on site, went back and changed to the original html_output.php and the site comes up now but still with the Glacial Age template. Still unable to change templates but at least the site is back up.

I guess I'll just have to stay with the Glacial age template until I can learn more about Zen Cart.

Thanks again for your help, I'll get it working one of these days.

Jim