Hosting Company—Downloads more than 60seconds cannot use php.

[cgardner]

My hosting company changed me to a new platform which caused my downloads to no longer work. They sent me this email:


Hello Carina,

I am writing regarding the thread # 5050081 .

Regarding the downloads not completing when downloaded from the zen cart script
in your account , we looked into it. It appears that in the new platform, there
is fixed limit of 60 seconds for those downloads that use a PHP script to
download. The downloads need to finish within this period of time , as after
this period the server will close the connection. Therefore, as a workaround,
you need to modify the downloads so that they are accomplished through a FTP
download link or http download link or in other words you should make it so
that the download process is handled by Browser instead of the PHP script.

If you have any other questions or if we can assist you in any other way,
please do not hesitate to contact us.

Regards,

Jim Hudson
Technical Support Specialist

Is it time to get a different hosting company? Is this ridiculous or reasonable?
Carina

[misty]

Is this ridiculous or reasonable?

Immaterial really...you can't use zencart on current
server, for reasons stated, so time to move to on
me thinks.