Same invoice No. for all customers - using NAB

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29 May 2008, 05:16

edm

New Zenner

Join Date:: Mar 2008
Posts:: 52
Plugin Contributions:: 0

Same invoice No. for all customers - using NAB

Not sure if I am in the right place so please bunt me if need be.
The site is www.scubadoctor.com.au, we are using Zen V 1.3.5/V1.3.0.2,
Our customers have not been able to go through chechout they get to page three where they are informed that they have already payed for there items and are unable to continue (at the top of the page (directory) it reads www.paymentpage.natural.com.au/utci.nsa).
NAB our payment portal have upgraded recently (about the same time this all began) so we thought the problem was with them. After some discution with NAB they have found that all our rescent invoice numbers are showing as the same number, thus not allowing checkout to complete the process.
Any ideas??

29 May 2008, 05:36

drbyte

Sensei

Join Date:: Jan 2004
Posts:: 63,506
Plugin Contributions:: 173

Re: Same invoice No. for all customers - using NAB

Who is "NAB"?

I can't access any servers at www.paymentpage.natural.com.au ... says it doesn't exist.

What customizations have you made to your site?
What addons/contributions are installed?
What payment module are you using?

29 May 2008, 06:03

edm

New Zenner

Join Date:: Mar 2008
Posts:: 52
Plugin Contributions:: 0

Re: Same invoice No. for all customers - using NAB

I did not build this site, so do not know what modules/addons have been used,
NAB (National Australia Bank) all credit card payments go through them.
We have tried to contact the sites builder, but so far no luck.
We are getting a lot of new accounts created but no purchase and are afraid we are loosing customers.

29 May 2008, 07:51

lloyd_borrett

Zen Follower

Join Date:: Mar 2006
Posts:: 308
Plugin Contributions:: 2

Re: Same invoice No. for all customers - using NAB

The payment module being used is NAB Payment Gateway (see Downloads / Payment Modules).

The payment process with the National Australia Bank has been a bit flakey for some time. Some payments would go through and the bank deduct money from credit cards, but no order ends up in Zen Cart. It's been an intermittent issue. Works most of the time but very problematic when it doesn't.

But now the bank has made some changes to their gateway and the module has essentially stopped working.

Are there others out there also being effected by this?

Is there someone out there who is experienced with Zen Cart payment modules that is likely to be able to resolve this?

Best Regards, Lloyd Borrett.

05 Jun 2008, 09:50

lloyd_borrett

Zen Follower

Join Date:: Mar 2006
Posts:: 308
Plugin Contributions:: 2

Re: Same invoice No. for all customers - using NAB

G'day,

We got the NAB Payment System going again last Saturday. It was passing the same order number every time and NAB no longer let that happen. So specify a different number each time got us back in action.

Now we just have to work out why were were getting intermitent problems with oredrs not going through into Zen Cart, but the NAB sending the money to us!

I've alway suspected it might be someting to do with invalid punctuation characters being passed through in names, amounts or whatever.

I'm not sure where code would need to change to remove them though. Might see if I can get the developer of the module to help us. Or maybe someone else can?

Best Regards, Lloyd Borrett.