Site Stopped Working - Can't Checkout

[Jeff_Mash]

I even set up a test store and DISABLED all shipping and payment modules (except Check Money order) and it still hangs trying to go to the Checkout area. I need some help here because we're losing a lot of sales.

Any help would be appreciated please.

[Jeff_Mash]

Hmmmm....even when I select the "Estimate Shipping" button, it hangs trying to communicate.

It would seem that any call to UPS, USPS, or PayPal may be failing in some way and causing the system to hang. Any idea on how to verify this or get around it?

[Jeff_Mash]

When the estimator does finally come up, it doesn't list any shipping options, as if it couldn't communicate with any of the UPS or USPS API's. See attached screenshot.

[Danielle]

Hi there,
I just wanted to mention this in case your issue was caused by the same problem, if it is then you will run into it again. I had the same error as you and it turned out to be a bug in the store credit addon module. The customer who was experiencing the error during checkout had used store credit for their last order. I checked in the store credit module in the admin and it showed their balance as -0.00 which was messing up the checkout. I changed it to 0.00 and it fixed the error :)

[Website Rob]

Sounds like your Hoster had a Server crash of some kind and they are the ones you should be talking to. They know best what any Hosting account problems are and how to fix them. This is or should be, part of the basic Support offered by your Hoster.