Customer download gets error message

[the_archangel]

Hi,

When a customer tries to download a download purchase, the following error comes up

You don't have permission to access /shop/pub/.nbkcxclbcikctcwsffo/808_rimshot.mp4 on this server.

I've tried the permissions for the pub folder on both 755 and 777 but it hasn't fixed it.

Can someone shed some light?

Thanks

[the_archangel]

Apologies for the bump but my site has gone live and I really need to solve this problem. Half of my products are mp3 and mov downloads, so I really need to fix this!

Please help!

Thanks

[akidworld]

Archangel,

We faced the same problem i think. i am getting "server could not find at pub" something like that. I still don't know how to fix it yet. I am asking some people at thread started by me few days ago. I let you know if i get to know how fix it. Please let me know too if you get around that problem.

http://www.zen-cart.com/forum/showthread.php?p=568618


Thanks.

Jeremy

[the_archangel]

Hi Jeremy,

Thanks for the reply. I will indeed let you know if I get it figured out.

If you're out there and you can help.....please help.

Thanks.

[the_archangel]

Can anyone help? Please?!?

[akidworld]

Can anyone help? Please?!?

Archangel,

i did solve my issue on the Pub. It seems that you may want to check the path where your downloads are. It is in the configure.php i think. Like in my case, just to share my experience, i checked my configure.php. and i found that my DIR_FS_DOWNLOAD path is not correct so i correct it and i also saw i got extra "/" infront the Pub. so i take it out and thats fix my problem.

e.g. i look at these lines, maybe a fluke but it fix my problem.

define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . '/pub/'); ---> wrong!

and i checked

//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/

define('DIR_WS_CATALOG', '/');
define('DIR_WS_HTTPS_CATALOG', '/');

okay these fine

... blah blah blah

and

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . '/home/your username if applicable/your store/'); ---> i had my error here and fix it
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/'); ---->also had my error here and i fix it

i dont know how to better explain this as your problem may be unique. so wish you luck and i will not be responsible for anything happen to your site.