Order Problem

[DonM]

Someone has logged onto our zen cart four times with the same IP Address and is ordering everything over and over again. Is there anyway to stop these order? Is there any problem with letting them go on and on??

[Steven300]

You could change their Authorization Status to banned
Admin->Customers->Edit->Customers Authorization Status

or

Block their IP address using a .htaccess file

[DonM]

I can't seem to block the orders since whoever is doing this hasn't logged in so I don't have a customer name to block. Also the authorization status doesn't actually let ypu blick them, It just limits what they can do ie.e view, buy etc.
I'm not clear how to block an IY address. Please explain.

[Steven300]

If you have cPanel, you can use that. Otherwise you'll need to make use of a .htaccess file. This should be placed at the root level of your site. You'll probably need to create this file as it doesn't come with Zen Cart. Before you do though, just make sure there's not already one there because you don't want to overwrite it. Then google "block IP .htaccess" and you should get plenty of information on how to create it and what to put inside.

Also, check this thread:
http://www.zen-cart.com/forum/showthread.php?t=99587

[DonM]

Thanks very much, I understand how to make the .htaccess file, and I know enough about basic HTML to install it in the site, but where does it go? Where can one access the 'root level' of the site?

[Steven300]

The root level is the top directory of your Zen Cart files/folders. Place the .htaccess file next to where the includes folder, images folder and email folder are. In other words, it should be yourdomain.com/here